Articles – Working Knowledge

KM ISO Standard – Progress Towards Accredited KM Certification ??

One of the outcomes of the evolving “ISO 30401:2018 – Knowledge Management Systems” standard should be meaningful progress towards accredited, professional knowledge management (KM) certification with training and preparation based…

3 Assumptions That Might Be Sabotaging Your KM Efforts

Recognize that “assumptions” can be “fact free” — this can lead you to make some poor judgements, develop incomplete conclusions, and then make bad decisions in trying to move KM…

The Challenges In Building a KM Program in the Federal Government

It’s difficult to build a sustainable KM program in the federal government. Some thoughts on why. 1. The Planning, Budgeting, Appropriation Cycle time is not responsive to immediate requirements. Other…

Knowledge Management (KM) and US Talks with North Korea (NOKO)

History is in the making regardless of the outcomes…and knowledge management can have a critical role to play in enabling the US to “create value from its…

CoP Success and the Concept of Shared Value

A series of long-term consulting projects involving planning, launching, and sustaining high-performing communities of practice (CoP) reemphasized to me some of the basics necessary for sustainable CoP success. One…

No Time for KM in Times of Change?

Public and private sector output of goods and services, nationally, and internationally, has been steadily rising supported by improvements in the effectiveness and efficiency of an expanding workforce supported by…

Context Puts a Face on Knowledge and Lets You See Inside

A lot of the consulting solutions we provide involve improving the effectiveness of knowledge transfer (sharing) between people and across organizations; why it’s so hard to effectively transfer critical knowledge…

5 Reasons You Can’t Get the Go Ahead for Your KM Effort!

So, you brought in KM consultants to help you to implement “KM” in your organization. They have made the case, with your sponsorship, and presented their recommendations for your KM…

Practically Speaking, Does Professional Certification in Knowledge Management Exist … How Will You Know It’s Real??

There are pockets of effort around the world to begin to develop a Knowledge Management Body of Knowledge (KMBOK) but it doesn’t yet exist. The closest we have to real…

The Long Term Value of Current Content and Knowledge Sharing = Your Relevance

The future relevance of your organization and the value you can provide to customers and stakeholders is determined by your organization’s ability to share knowledge! Making knowledge sharing a sustainable…

Presidential Transition and the Value of Knowledge Management

Bill Kaplan, Founder of Working KnowledgeCSP was interviewed on Federal News Radio about KM and Presidential Transition. Check out the interview on Federal News Radio and the discussion about the…