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Knowledge Management Consultants

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The process by which you move your KM efforts forward doesn’t have to take a long time and doesn’t have to be expensive.  One very practical approach is to engage a Knowledge Management consultant, which also doesn’t have to take a long time and doesn’t have to be expensive…

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Solving Business and Operational Performance Challenges Through Knowledge Management -- Improving the Use and Flow of Knowledge

Client Value:  Work with you to create visible, measurable, and sustainable improvement in your ability to "use" your knowledge and "improve" the flow of your knowledge across organization boundaries. 

Result: Our KM consulting solutions will improve your ability to "perform and learn." You will acquire an improved capability not only to more effectively adapt to change, but also to develop better solutions and to make better decisions about the challenges you face by leveraging the knowledge you possess at the individual, team, and organization level.

Recent Working KnowledgeCSP Highlights:

Working KnowledgeCSP Awarded International Knowledge Management Consulting Services Contract from The Global Fund to Fight AIDS, Tuberculosis and Malaria
on Thursday, October 26 2017
Great Falls, Virginia – October 25, 2017 -  Working KnowledgeCSP (WK), a recognized US and international provider of knowledge management solutions, announced a competitive contract award for Knowledge Management (KM) Consulting Services Contract from The Global Fund to Fight AIDS, Tuberculosis and Malaria, headquartered in Geneva, Switzerland. Under the terms of the contract, Working KnowledgeCSP, and its teammate, Enterprise Knowledge, an Arlington, VA based KM technology consulting company, will support The Global Fund’s Office of the Inspector General to formalize functional requirements, propose technical solutions, and to produce a detailed implementation plan for the development of a Knowledge Management System for The Global Fund’s Office of the Inspector General. Working KnowledgeCSP Founder, Bill Kaplan, said, “We’re proud to have been selected and excited about this international KM opportunity. Collaborating with The Global Fun …
CoP Success and the Concept of Shared Value
on Tuesday, October 24 2017
  A series of long-term consulting projects involving planning, launching, and sustaining high-performing communities of practice (CoP) reemphasized to me some of the basics necessary for sustainable CoP success. One of the leading contributors to CoP success and one of the leading contributors to marginalizing CoPs is how well one understands the concept of “shared value,” not only in the initial planning and launch of CoPs, but also in sustaining the CoPs. CoPs generally require investment in the form of funding, resources, people, participation, and time not only from the CoP memberships, but also from the organization that “licenses” the CoPs to operate. CoPs also generally require a “value” assessment before either the organization or the (potential) members will actively support and participate in the CoP. Failure to develop a value proposition and create a concept for shared value will greatly increase the probability the CoP …
Working KnowledgeCSP Practice-Based KM Maturity Model
on Tuesday, October 17 2017
This Practice-Based KM Maturity Model is an integration of KM research, planning, and implementations borne not only from practical experience as a practicing CKO, but also many years of consulting experience.  Like the CoP Maturity Model I recently published, I researched many models (research, academic, et al) in the domain and was unable to find one that met my I created this "practice-based" matrix. It's v1 and will evolve. I hope you find some value in it.
Working KnowledgeCSP Receives FY18 Option Year Exercises on Multiple Contracts from the US Department of Transportation
on Friday, October 13 2017
Working KnowledgeCSP LLC, a CVE verified service disabled veteran owned small business (SDVOSB) with specialty expertise in federal acquisition management support and services, announced today that the US Department of Transportation, Office of the Secretary of Transportation (OST), Office of the Senior Procurement Executive (SPE), exercised option years for Acquisition Support on multiple Task Orders supporting the SPE and his staff. The team of Working KnowledgeCSP, Vysnova Partners, and Cadre Acquisition Group is comprised of three Service Disabled Veteran Owned Small Businesses (SDVOSB). The primary effort is focused on supporting DOT’s acquisition policy development, implementation, and acquisition measurement efforts. The major tasks will continue to be driven by changes in the acquisition process, dollar thresholds for review, guidance from OFPP and other directives. In addition, the team will continue to support DOT acquisition and rulemaking processes …
Working KnowledgeCSP Community of Practice (CoP) Maturity Model
on Wednesday, October 11 2017
Working KnowledgeCSP is currently supporting an international client that wanted a KM solution, strategy and implementation framework, centered on a network of people, a community of practice (CoP).  I researched many models in the domain and was unable to find one that met my needs. Consequently, I developed the Working KnowledgeCSP CoP Maturity Model, the evolution of previous work I began earlier last year.  The model evolved from our initial strategy for this client, mid pilot retrospects, CoP member interviews, senior leadership learned lessons, multiple lessons learned from our many clients’ culture & business and operational environments, and previous KM project work with a variety of federal, state, and international clients.


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Knowledge Management ConsultantsKnowledge Management Consulting

Working KnowledgeCSP knowledge management solutions and services enable organizations to create value from their knowledge and to measurably improve organizational performance through applying the most context relevant knowledge management concepts, knowledge management strategies, and knowledge management implementing practices.

Working KnowledgeCSP Knowledge Management Consulting Support includes Knowledge Management analysis and assessment, Knowledge Management Strategy development, Knowledge Management Framework development, and Knowledge Management Framework Implementation.


Knowledge Management ConsultantsMaking Knowledge Management “Stick”

Comparably speaking, developing the Knowledge Management Strategy and Knowledge Management Implementing Framework is easier than sustaining the momentum and the organization’s investment in Knowledge Management.  Working KnowledgeCSP co-delivers with you the capability to sustain your investment in Knowledge Management and your desired outcomes now and into the future.

Working KnowledgeCSP supports your success through Knowledge Management training, coaching, and client focused knowledge management workshops that enable you to create the long term capability necessary to


Knowledge Management ConsultantsKnowledge Management is a
Process of Continuous Renewal

Working KnowledgeCSP is a leader in knowledge management consulting helping organizations of all sizes and scope to understand and then to create the capability to mitigate the risks and challenges of workforce turnover and knowledge loss.  Working KnowledgeCSP works with you to develop “fit for purpose” Knowledge Management Strategies and long term actions necessary to create a disciplined and sustainable enterprise Knowledge Management Framework to mitigate knowledge loss and improve knowledge retention—to keep you from “Losing Your Minds.”


Acquisition Management Solutions

Working KnowledgeCSP Acquisition Management Solutions support your acquisition, program management, and contract management professionals -- your “knowledge workers.”  As part of our knowledge management consulting solutions, Working KnowledgeCSP is at the unique intersection of federal acquisition and your organization’s ability to continually and consistently leverage your knowledge to consistently deliver your mission. Whether contractor or government, the unmatched combination of 40 years of federal acquisition management experience, combined with 19 years of hands on Knowledge Management experience, ensures the application of practical knowledge solutions to the complex acquisition challenges confronting a 21st century acquisition focused organization.

Contract Management Solutions

Working KnowledgeCSP Contract Management Solutions deliver the right contract management knowledge, at the right time, where you need it most – at the point of execution!   Our Contracts ManagerTM -- On Demand Contract Management Support provides a highly-experienced contract management professional as supplemental staff to support your contract management workload.  Our experienced, Certified Professional Contracts Managers (CPCM) are subject matter experts that will provide support for a wide variety of contract management tasks to address your subject matter and workload challenges. We will seamlessly integrate Our Contracts ManagerTM -- On Demand Contract Management Support into your workflow and business processes.

Knowledge Management ConsultantsKMAgile  TM

Agile in the Knowledge Management context means rapid implementation and results, adaptive to culture, context, and the business environment, and focused on changing knowledge sharing mindsets and behaviors.

In our Agile approach to Knowledge Management, business strategy and operational requirements continuously and iteratively inform and evolve Knowledge Management efforts to deploy knowledge capabilities faster with meaningful results.   Assessment, design, and development of a flexible Knowledge Management strategy is accomplished in the background while proven Knowledge Management techniques are applied to existing business challenges through short, quick win pilot projects.

Within 12 weeks, individuals, teams and leaders participating in this effort discover new possibilities, begin to shift their mindsets, and directly experience the business impact of new capabilities for sharing and transferring their knowledge.


Great Falls, Virginia 22066 | 571.934.7408 (office) | 703.401.4198 (mobile) |


A Service Disabled Veteran Owned Small Business Established in 2009.