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Knowledge Management Consultants

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The process by which you move your KM efforts forward doesn’t have to take a long time and doesn’t have to be expensive.  One very practical approach is to engage a Knowledge Management consultant, which also doesn’t have to take a long time and doesn’t have to be expensive…

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Solving Business and Operational Performance Challenges Through Knowledge Management -- Improving the Use and Flow of Knowledge

Client Value:  Work with you to create visible, measurable, and sustainable improvement in your ability to "use" your knowledge and "improve" the flow of your knowledge across organization boundaries. 

Result: Our KM consulting solutions will improve your ability to "perform and learn." You will acquire an improved capability not only to more effectively adapt to change, but also to develop better solutions and to make better decisions about the challenges you face by leveraging the knowledge you possess at the individual, team, and organization level.

Recent Working KnowledgeCSP Highlights:

No Time for KM in Times of Change?
on Friday, July 14 2017
Public and private sector output of goods and services, nationally, and internationally, has been steadily rising supported by improvements in the effectiveness and efficiency of an expanding workforce supported by enhanced technology, especially automation and the evolving field of artificial intelligence (AI).  Within this expanding workforce are many highly paid jobs requiring a depth of experience that cannot be replaced by automation or AI. Most of these jobs are experience based and intertwined with necessary expertise around human interactions. As margins become tighter, as competition increases, and the generational nature of the workforce continues to change, these knowledge workers who jobs are hard to automate or duplicate with AI need to be used (leveraged) much more effectively.  In addition to leveraging the increasing value of adaptive technology and AI, organizations should not forget the value of leveraging the knowledge their workforce has ...wh …
Context Puts a Face on Knowledge and Lets You See Inside
on Monday, May 29 2017
A lot of the consulting solutions we provide involve improving the effectiveness of knowledge transfer (sharing) between people and across organizations; why it’s so hard to effectively transfer critical knowledge or that it’s less effective than it could be.  Among a diverse group of factors, I will tell you that I believe that missing or poor “context” is at or near the top of the list.  Context provides insight to the knowledge being shared, how it was captured, how it has been used, and can be reused. Context puts a face on knowledge and lets you see inside. The figure in this discussion “Understanding the Impact of ‘Friction’ on Knowledge Transfer” provides some insight I offer for your consideration on this subject. Let me suggest two concepts I have found to be useful and true: (1) a very simple, practical definition of knowledge (information + experience = knowledge) where information is explicit and codified …
Working KnowledgeCSP announces the launch of “Our Contracts Manager – On Demand Contract Management Support”
on Sunday, May 28 2017
  Working KnowledgeCSP announces the launch  of “Our Contracts Manager – On Demand Contract Management Support” for small to medium size organizations who need supplemental, professional, experienced, and certified professional contracting resources to help them through an occasional or a short-term, temporary increase in contracting workload and don’t want to hire a full-time contracts manager.  “Our Contracts Manager” is a great solution for the following types of business situations:· A small, but growing business that does work or wants to perform work on government or commercial contracts but doesn’t have the budget or workload to justify a full-time contracts manager.· A CEO, COO, or senior executive who does all the contracting and proposal work when either bidding on potential new contract work or managing the awarded contracts.· A legal department handling your government contracts but y …
Bill Kaplan Presenting at Ark Group Australia March 2017:
on Friday, January 20 2017
Really looking forward to presenting two, hands-on, one day workshops with my friend and colleague Zach Wahl from Enterprise Knowledge. Each The Wheels of Knowledge Management one-day comprehensive workshop focuses on a 360 degree in depth view of KM from "Concept" to "Strategy" to "Practical Implementation" including the finer points of KM enabling technology and content management to create a real capability for an organization to "Connect-Collect-Collaborate" as part of workflow at the individual, team, and organization levels. Mark these dates: Tuesday, 7 March 2017, Novotel on Collins, Melbourne, Australia  or Thursday, 9 March 2017, Novotel Canberra, Australia. @KMAustralia
Working KnowledgeCSP LLC Receives 2016 Best of Great Falls Award
on Wednesday, December 14 2016
Working Knowledge CSP LLC has been selected for the 2016 Best of Great Falls Award in the Knowledge Management category by the Great Falls Award Program. Each year, the Great Falls Award Program identifies companies that  have achieved exceptional marketing success in their local community and business category. These are local companies that enhance the positive image of small business through service to their customers and our community. These exceptional companies help make the Great Falls area a great place to live, work and play. Various sources of information were gathered and analyzed to choose the winners in each category. The 2016 Great Falls Award Program focuses on quality, not quantity. Winners are determined based on the information gathered both internally by the Great Falls Award Program and data provided by third parties.   About Working KnowledgeCSP Working KnowledgeCSP is an independent knowledge management consulting company.  Working …


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Knowledge Management ConsultantsKnowledge Management Consulting

Working KnowledgeCSP knowledge management solutions and services enable organizations to create value from their knowledge and to measurably improve organizational performance through applying the most context relevant knowledge management concepts, knowledge management strategies, and knowledge management implementing practices.

Working KnowledgeCSP Knowledge Management Consulting Support includes Knowledge Management analysis and assessment, Knowledge Management Strategy development, Knowledge Management Framework development, and Knowledge Management Framework Implementation.


Knowledge Management ConsultantsMaking Knowledge Management “Stick”

Comparably speaking, developing the Knowledge Management Strategy and Knowledge Management Implementing Framework is easier than sustaining the momentum and the organization’s investment in Knowledge Management.  Working KnowledgeCSP co-delivers with you the capability to sustain your investment in Knowledge Management and your desired outcomes now and into the future.

Working KnowledgeCSP supports your success through Knowledge Management training, coaching, and client focused knowledge management workshops that enable you to create the long term capability necessary to


Knowledge Management ConsultantsKnowledge Management is a
Process of Continuous Renewal

Working KnowledgeCSP is a leader in knowledge management consulting helping organizations of all sizes and scope to understand and then to create the capability to mitigate the risks and challenges of workforce turnover and knowledge loss.  Working KnowledgeCSP works with you to develop “fit for purpose” Knowledge Management Strategies and long term actions necessary to create a disciplined and sustainable enterprise Knowledge Management Framework to mitigate knowledge loss and improve knowledge retention—to keep you from “Losing Your Minds.”


Acquisition Management Solutions

Working KnowledgeCSP Acquisition Management Solutions support your acquisition, program management, and contract management professionals -- your “knowledge workers.”  As part of our knowledge management consulting solutions, Working KnowledgeCSP is at the unique intersection of federal acquisition and your organization’s ability to continually and consistently leverage your knowledge to consistently deliver your mission. Whether contractor or government, the unmatched combination of 40 years of federal acquisition management experience, combined with 19 years of hands on Knowledge Management experience, ensures the application of practical knowledge solutions to the complex acquisition challenges confronting a 21st century acquisition focused organization.

Contract Management Solutions

Working KnowledgeCSP Contract Management Solutions deliver the right contract management knowledge, at the right time, where you need it most – at the point of execution!   Our Contracts ManagerTM -- On Demand Contract Management Support provides a highly-experienced contract management professional as supplemental staff to support your contract management workload.  Our experienced, Certified Professional Contracts Managers (CPCM) are subject matter experts that will provide support for a wide variety of contract management tasks to address your subject matter and workload challenges. We will seamlessly integrate Our Contracts ManagerTM -- On Demand Contract Management Support into your workflow and business processes.

Knowledge Management ConsultantsKMAgile  TM

Agile in the Knowledge Management context means rapid implementation and results, adaptive to culture, context, and the business environment, and focused on changing knowledge sharing mindsets and behaviors.

In our Agile approach to Knowledge Management, business strategy and operational requirements continuously and iteratively inform and evolve Knowledge Management efforts to deploy knowledge capabilities faster with meaningful results.   Assessment, design, and development of a flexible Knowledge Management strategy is accomplished in the background while proven Knowledge Management techniques are applied to existing business challenges through short, quick win pilot projects.

Within 12 weeks, individuals, teams and leaders participating in this effort discover new possibilities, begin to shift their mindsets, and directly experience the business impact of new capabilities for sharing and transferring their knowledge.


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