About Bill Kaplan – Knowledge Management Consultant
Bill Kaplan is the founder of Working KnowledgeCSP and an early thought leader in the practical application of Knowledge Management (KM) as a business discipline. For more than 28 years, Bill has helped organizations across the private, public, and international sectors develop and implement client-specific KM strategies, frameworks, and practices that improve business operations, strengthen workforce performance, and create lasting organizational value. CV (click here).
Since the 1990s, Bill has advised leaders and organizations on how to apply KM in practical, sustainable ways to address real business and operational challenges. His work has consistently focused on helping organizations improve the use and flow of knowledge, reduce the risk of knowledge loss, and enable better decisions, collaboration, and performance.
Bill is the author of the 2010 book, Losing Your Minds: Capturing, Retaining and Leveraging Organizational Knowledge, a practical guide to understanding and mitigating the risks of knowledge loss caused by workforce turnover. He has also published numerous articles on Knowledge Management, including its application in federal acquisition, procurement, and program management environments.
In 2005, Bill was selected by Acquisition Solutions, Inc. (ASI) as its first Chief Knowledge Officer and Knowledge Management Practice Manager. In that role, he led the development of the company’s knowledge and quality management infrastructure while also building and leading its KM consulting practice. During his tenure, the ASI KM team was recognized by Teleos through the North American Most Admired Knowledge Enterprise (MAKE) program, with ASI named a Top 20 finalist for three consecutive years from 2007 to 2009. Prior to ASI, Bill served as Deputy Global Knowledge Management Practice Manager at Science Applications International Corporation (SAIC).
Before entering consulting, Bill completed a distinguished career in federal acquisition, program management, and special projects in the United States Air Force and the Department of Defense, retiring with the rank of Colonel. He served in both service and joint leadership and command positions and earned numerous personal and unit awards, including the Defense Superior Service Medal and the Legion of Merit.
Bill holds a Professional Degree in Engineering Management (Knowledge Management) from The George Washington University, an MBA from Southern Illinois University at Edwardsville, and a BS in Business and Economics from Lehigh University. He is also a graduate of the Industrial College of the Armed Forces (now the Dwight D. Eisenhower School for National Security and Resource Strategy) and the Defense Acquisition University Advanced Program Management Course. In addition, he holds DAWIA Level III certifications in Contracting and Program Management, along with the Certified Professional Contracts Manager (CPCM) and Certified Professional Structured Facilitator (CPSF) credentials.