The Global Fund to Fight Aids, Malaria, and Tuberculosis
Challenge
The Global Fund to Fight Aids, Malaria, and Tuberculosis (The Global Fund) is a 21st-century partnership organization designed to accelerate the end of AIDS, tuberculosis and malaria as epidemics.
We worked with the Office of the Inspector General (OIG) whose mission is to provide the Global Fund with independent and objective assurance that mechanisms, processes and controls identify and successfully manage the key risks faced by the Global Fund in achieving its overall mission and objectives. The OIG works to ensure that the Global Fund invests the world’s money in the most effective way possible in the fight against AIDS, tuberculosis and malaria. Through audits, investigations, oversight and consultancy work, it makes objective and transparent recommendations to promote good practice, reduce risk and condemn abuse.
Through an international competitive source selection, The Global Fund selected Working KnowledgeCSP
to assess the OIG’s business and operational environment (BOE) and the knowledge management environments (KME) and develop a forward-looking knowledge management strategy and implementation plan. This included detailed functional business requirements to support technical solutions through an integrated Knowledge Management System (KMS) to improve content retention, access and reuse and collaboration cross the OIG.
Solution
Working KnowledgeCSP and its partner Enterprise Knowledge designed and developed a comprehensive KM Strategy and Implementation Plan supported by recommendations for “fit for purpose” KM technology and tools to meet the content and collaboration needs of the OIG including:
- Conducting research and interviewing leadership and staff; analyzing the current BOE and KME, establishing current and future baselines, conducting a gap analysis, and designing and developing a KM Strategy to close those gaps and an implementation plan to deliver the strategy.
- Conducting, analyzing, and comparing alternative technology solutions and the capabilities of existing and available applications and systems in the organization; recommending an evidence-based technology solution and roadmap that best met the requirements.
- Proposing enhancements to processes, systems, technology tools, and training protocols by presenting comparative analyses of different options highlighting advantages and disadvantages
- Integrating in the implementation plan the required change management and monitoring milestones for the project.
- Ensuring that, through the implementation of the strategy, the design and planned enhancements to KM systems and processes addressed the critical business needs and functional requirements.
- Guiding the implementation of the plan, ensuring that all the necessary KM elements will be in place and are correctly articulated/interconnected.
Deliverables included:
- Comprehensive KM Strategy and Phased Implementation Plan including detailed documentation of Functional and Technical Requirements that were user validated as well as recommendations for Taxonomy Design and Content Management and KM Structure and Governance.
- Detailed technical solutions to meet business requirements.
- Project plan for implementation. Including work stream breakdowns, milestones, predefined deliverables, and OIG resource allocation
- Training materials and rollout plan for each individual KM Solution
Value
The OIG now possesses a comprehensive and “fit for purpose” KM Strategy and Implementation Plan including KM technology and tools recommendations that OIG can implement to improve its ability to leverage its business and operational knowledge to deliver its global mission.