Working Knowledge CSP Founder, Bill Kaplan, to Speak at 2019 DoD & Federal KM Symposium

Working Knowledge CSP Founder, Bill Kaplan, to Speak at 2019 DoD & Federal KM Symposium

Great Falls, VA, May 10, 2019Working KnowledgeCSP Founder, Bill Kaplan, will be a featured presenter at the 2019 DoD and Federal Knowledge Management Symposium in Baltimore, Maryland. Kaplan will discuss how people, not technology, will always be the foundation for KM and digital transformation success.

The event, hosted by the Defense Information Systems Agency, takes place May 14-16 at the Baltimore Convention Center.  This year’s conference will focus on digital transformation and a range of innovations…from cloud platforms and robotic process automation to predictive algorithms, natural language processing, chatbots, and cognitive systems…and how they are revolutionizing how employees share, discover, and access enterprise knowledge. DOD and federal government decision-makers will join knowledge management (KM) subject matter experts and thought leaders from around the world who will provide briefings and presentations based on their experiences assessing, adopting, and implementing new technology to improve KM practices.

Session Details: 

Title:

Technology is Not the Key to KM Success

Date/Time: 

Wed., May 15th, 2019, 11:00 – 12:00

Description: “When discussing digital transformation and the technology supporting it, the discussion often ignores the source of the content (data-information-knowledge) and the practical application of KM concepts and practices as part of a broader KM strategy that must exist to create the content.”  Bill Kaplan

This session will discuss why  —  technology – digital transformation – AI  evolution – are not the main event but are all part of a larger KM universe with solutions focused on continuous (business and operational) performance improvement.

About Working KnowledgeCSP
Working KnowledgeCSP is a CVE-verified service-disabled veteran-owned small business (SDVOSB). Working KnowledgeCSP provides knowledge management (KM) consulting, coaching and training solutions to our clients in federal and state government, the private sector and international organizations.. For more information, visit https://www.workingknowledge-csp.com .

 

Working KnowledgeCSP Receives Quality in Business Certification from the International Trade Council (ITC)

Working KnowledgeCSP is proud to announce that the International Trade Council (‘ITC’) has awarded Working KnowledgeCSP the Quality in Business Certification. As a global peak-body Chamber of Commerce, the ITC offers independent certifications that show an organization’s adherence to global best business practices as benchmarked against the ITC’s Quality in Business Standard.

To receive certification, Working KnowledgeCSP passed a comprehensive audit covering 16 key sectors, 96 core criteria and 249 compliance indicators.

To maintain the Quality in Business Certification and to ensure the public of the continued quality of our brand, Working KnowledgeCSP has agreed to the ITC certification requirements, which include audits of our facilities and services at any stage. This certification is not mandated by any regulatory agency but was sought out voluntarily because of Working KnowledgeCSP ‘s commitment to continued quality and the satisfaction of our clients.

About Working KnowledgeCSP

Working KnowledgeCSP is an international knowledge management consulting company and recognized source for practical and innovative knowledge management (KM) solutions that solve our clients’ toughest knowledge challenges. We co-deliver with our clients comprehensive consulting services for knowledge management assessments, co-delivering “fit for purpose” knowledge management strategies and frameworks; developing targeted knowledge management training and workshops; delivering KM tools and templates, and connecting you, when it makes sense, with “fit for purpose” enabling knowledge management technology. This includes understanding and facilitating the organization and personal behavior changes needed to make sustainable KM implementation a success.

About the International Trade Council

The International Trade Council is a 64-year-old peak body Chamber of Commerce representing

government export agencies, chambers of commerce, industry associations and businesses from 176 countries. To learn more about the International Trade Council please visit www.tradecouncil.org. To learn more about the Quality in Business Certification please visit www.qibcertification.org.

Working Knowledge CSP Recognized in 2018 10 Most Promising KM Solution Providers

Working KnowledgeCSP is featured in CIOReview Magazine’s special knowledge management issue and recognized as one of the “10 Most Promising Knowledge Management Solution Providers for 2018.”

This is an annual listing of 10 companies that are at the forefront of providing knowledge management solutions and impacting the industry.” Bill Kaplan, Working KnowledgeCSP Founder, discussed Working KnowledgeCSP‘s approach to “Creating Value from Knowledge” to deliver effective and sustainable KM solutions to their clients.

Bill Kaplan discusses the value of a KM Strategy and how Working KnowledgeCSP works with their clients to co-develop and co-deliver a “fit for purpose” KM Strategy and Implementation Plan.   

“…co-delivery has helped Working KnowledgeCSP gain greater success by ensuring that our client’s key people are embedded our the consulting team that delivers the KM solutions, helping to ensure that our client develops and retains an organic capability to sustain their investment in the newly developed KM environment based on what they learned as a member of the consulting solution delivery team.”   

Additionally, Working KnowledgeCSP developed an agile approach to KM strategy development—KMAgile. For clients able to invest the upfront time and resources, this approach quickly co-develops and co-delivers sustainable client knowledge retention and sharing capability in approximately 14 weeks through the upfront use of KM pilot projects built into the workflow. This informs the KM strategy real-time by involving the  client teams in solving business or operational challenges using KM concepts and practices as part of getting the work done. “It’s kind of like flying the airplane while you build it,” quips Kaplan. Results and lessons learned from this agile approach are then used to more effectively deploy KM across the organization.

Working KnowledgeCSP continues to stay focused on delivering effective and sustainable KM solutions to their clients. We envision continuing to work with clients to demonstrate that investing time in KM concepts and practices, while changing the organization’s behavior to better support KM outcomes, helps create a measurable return in performance and value both for the organization, its teams, and the individual employee.

The CIOReview article can be viewed here.

 

Bill Kaplan, Working KnowledgeCSP, Speaking at the DOD and Federal KM Symposium- 16 May 2018 in Baltimore

DoD & Federal Knowledge Management Symposium

Great Falls, Virginia – April 16, 2017 – Bill Kaplan, Working KnowledgeCSP Founder, will be speaking at the 2018 DoD and Federal Knowledge Management Symposium, on 16 May at 1400 (2:00PM) at the Baltimore Convention Center. Bill will be sharing practice based insights on Applying “Agile” in Developing KM Strategies and Implementing Frameworks.

This session will present and explain a practice based, “agile” based methodology for developing “fit for purpose,” operationally relevant KM strategies and implementing frameworks that (1) incorporate a KM pilot project “up front” as a primary source of learning and insight for strategy development and framework implementation, and (2) are based upon “Fast Learning”  fundamentals (part of the foundation for “agile”) that are introduced into the organization for sustainable KM success. A discussion about Agile KM applied to KM Strategy, Framework development, and knowledge transfer can be found here. Symposium registration is here.

Bill Kaplan Presenting at Ark Group Australia March 2017: “The Wheels of Knowledge Management”

Working KnowledgeCSP and Enterprise Knowledge are teaming with Ark Group Australia to deliver a comprehensive seminar on the practical application of Knowledge Management concepts, strategies, and practices.  These one-day seminars, to be delivered on March 7, 2017 in Melbourne and again on March 9 in Canberra will provide a detailed view of Knowledge Management best practices and case studies from two of the world’s most influential KM professionals.

Ark Group Australia is presenting ‘The Wheels of Knowledge Management,’ featuring Working KnowledgeCSP’s Bill Kaplan, and EK’s Zach Wahl.  Together, Bill and Zach will cover the breadth of KM People/Culture, Process, Enabling Technology, Content, and Structure/Governance from concept to strategy to practical implementation. 

Working KnowledgeCSP Founder and Principal Bill Kaplan noted, “An organization must have an idea, a concept, about where it wants to go with knowledge management, how it’s going to get there, and what it’s going to do to implement KM in a consistent, sustainable and measurable way to achieve better operational or business performance . . . that is the promise of knowledge management.” 

Zach Wahl, CEO of EK added, “Having teamed with Bill on a number of successful KM initiatives, I know we combine to provide a diverse, yet synergistic combination of expertise and experiences.  I’m excited to team with Working KnowledgeCSP in order to deliver this program.”

To learn more about the event and to register, please visit the Ark Group Australia site.

About Bill Kaplan and Working KnowledgeCSP

Bill has developed the Concept | Strategy | Practice (CSP) Model for developing a sustainable KM Strategy and Implementing Framework. In addition, he co-developed KMAgile, an agile based approach to rapidly develop a sustainable knowledge transfer capability for organizations who desire to invest significant resources up front while also developing and delivering a long term KM Strategy and Implementation Framework. A recipient of the 2016 Knowledge Management Leadership Award, Bill was recognized as one of the world’s 50 most influential Knowledge Management professionals at the 2016 Global Knowledge Management Congress and Awards in Mumbai, India.

Working KnowledgeCSP is a knowledge management consulting company.  We operate internationally, within the public and private sectors, to help organizations “Create Value from their Knowledge.”  Through our client co-delivery model, we provide practical, experience based knowledge management solutions and training from the simple to the complex.

About Zach Wahl and Enterprise Knowledge

Zach was recognized as one of the World’s 50 Most influential Knowledge Management professionals at the 2016 Global Knowledge Management Congress and Awards. Zach has served on the board of the Washington DC Knowledge Management Institute and as the Chairman of the Institute for International Research (IIR) Enterprise Web, Portals, and Collaborative Technologies conference. He also serves as faculty for the Knowledge Management Institute, providing training and consulting on taxonomy design and development.

Enterprise Knowledge (EK) is a services firm that integrates Knowledge Management, Information Management, Information Technology, and Agile Approaches to deliver comprehensive solutions.  Our mission is to form true partnerships with our clients, listening and collaborating to create tailored, practical, and results-oriented solutions that enable them to thrive and adapt to changing needs.

EK has been recognized by KMWorld as one of the 50 Companies that Matter in Knowledge Management and by CIO Review as one of the 20 Most Promising KM Solution Providers. Our core services include strategy, design, and development of Knowledge and Information Management systems, with proven approaches for Taxonomy Design, Project Strategy and Road Mapping, Brand and Content Strategy, Change Management and Communication, and Agile Transformation and Facilitation. 


Working KnowledgeCSP Awarded International Knowledge Management Consulting Services Contract from The Global Fund to Fight AIDS, Tuberculosis and Malaria

Great Falls, Virginia – October 25, 2017 –  Working KnowledgeCSP (WK), a recognized US and international provider of knowledge management solutions, announced a competitive contract award for Knowledge Management (KM) Consulting Services Contract from The Global Fund to Fight AIDS, Tuberculosis and Malaria, headquartered in Geneva, Switzerland.

Under the terms of the contract, Working KnowledgeCSP, and its teammate, Enterprise Knowledge, an Arlington, VA based KM technology consulting company, will support The Global Fund’s Office of the Inspector General to formalize functional requirements, propose technical solutions, and to produce a detailed implementation plan for the development of a Knowledge Management System for The Global Fund’s Office of the Inspector General.

Working KnowledgeCSP Founder, Bill Kaplan, said, “We’re proud to have been selected and excited about this international KM opportunity. Collaborating with The Global Fund on its KM efforts further expands our focus in supporting the knowledge management efforts of organizations with a mission to address global social, health, economic, and political challenges.

About Working KnowledgeCSP

Based in Great Falls, VA (USA), Working KnowledgeCSP provides knowledge management consulting solutions to US public sector, US private sector, and international clients.  Working KnowledgeCSP began operations in 2009.

About The Global Fund to Fight AIDS, Tuberculosis and Malaria

The Global Fund to Fight AIDS, Tuberculosis and Malaria is an international financing organization that aims to attract and disburse additional resources to prevent and treat HIV and AIDS, tuberculosis and malaria.” A public–private partnership, the organization has its secretariat in Geneva, Switzerland. The organization began operations in January 2002.

FY18 Option Exercises on Multiple Contracts from the US DOT

Working KnowledgeCSP LLC, a CVE verified service disabled veteran owned small business (SDVOSB) with specialty expertise in federal acquisition management support and services, announced today that the US Department of Transportation, Office of the Secretary of Transportation (OST), Office of the Senior Procurement Executive (SPE), exercised option years for Acquisition Support on multiple Task Orders supporting the SPE and his staff. The team of Working KnowledgeCSP, Vysnova Partners, and Cadre Acquisition Group is comprised of three Service Disabled Veteran Owned Small Businesses (SDVOSB).

The primary effort is focused on supporting DOT’s acquisition policy development, implementation, and acquisition measurement efforts. The major tasks will continue to be driven by changes in the acquisition process, dollar thresholds for review, guidance from OFPP and other directives. In addition, the team will continue to support DOT acquisition and rulemaking processes as well as updating DOT’s acquisition planning guides and manuals.

Working KnowledgeCSP LLC Receives 2017 Best of Great Falls Award

GREAT FALLS October 4, 2017

— Working KnowledgeCSP LLC has been selected for the 2017 Best of Great Falls Award in the Other Contractors category by the Great Falls Award Program.

Each year, the Great Falls Award Program identifies companies that we believe have achieved exceptional marketing success in their local community and business category. These are local companies that enhance the positive image of small business through service to their customers and our community. These exceptional companies help make the Great Falls area a great place to live, work and play.

Various sources of information were gathered and analyzed to choose the winners in each category. The 2017 Great Falls Award Program focuses on quality, not quantity. Winners are determined based on the information gathered both internally by the Great Falls Award Program and data provided by third parties.

About Working KnowledgeCSP LLC

Working KnowledgeCSP solves our clients’ toughest knowledge challenges by providing comprehensive services for knowledge management assessments, co-delivering “fit for purpose” knowledge management strategies and frameworks; developing targeted knowledge management training and workshops; delivering KM tools and templates, and connecting our clients, when necessary, with the right enabling knowledge management technology.  

Working KnowledgeCSP is an internationally recognized source for practical and innovative knowledge management (KM) solutions that also focuses on facilitating the organization and personal behavior changes needed to make sustainable KM implementation a success.

We work with our clients in US federal, state, and local organizations, the private sector in a wide range of industry sectors, and international organizations, to integrate practical knowledge management concepts, strategies, and practices to enable our clients to “create value from their knowledge.”

About Great Falls Award Program

The Great Falls Award Program is an annual awards program honoring the achievements and accomplishments of local businesses throughout the Great Falls area. Recognition is given to those companies that have shown the ability to use their best practices and implemented programs to generate competitive advantages and long-term value.

The Great Falls Award Program was established to recognize the best of local businesses in our community. Our organization works exclusively with local business owners, trade groups, professional associations and other business advertising and marketing groups. Our mission is to recognize the small business community’s contributions to the U.S. economy.

SOURCE: Great Falls Award Program

CONTACT:
Great Falls Award Program
Email: PublicRelations@thebestawards.org
URL: http://www.thebestawards.org

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Working KnowledgeCSP announces the launch of “Our Contracts Manager – On Demand Contract Management Support”

 

Working KnowledgeCSP announces the launch  of “Our Contracts Manager – On Demand Contract Management Support” for small to medium size organizations who need supplemental, professional, experienced, and certified professional contracting resources to help them through an occasional or a short-term, temporary increase in contracting workload and don’t want to hire a full-time contracts manager. 

“Our Contracts Manager” is a great solution for the following types of business situations:

· A small, but growing business that does work or wants to perform work on government or commercial contracts but doesn’t have the budget or workload to justify a full-time contracts manager.

· A CEO, COO, or senior executive who does all the contracting and proposal work when either bidding on potential new contract work or managing the awarded contracts.

· A legal department handling your government contracts but you aren’t sure they have the requisite specialized expertise to navigate the federal acquisition regulations or to address the demands of government program managers and contracting officers.

Working KnowledgeCSP Founder Bill Kaplan explained, “As a small or medium size business who needs immediate and professional, temporary contract management support, you now don’t have to incur all the overhead and expenses of hiring a full-time employee. Whether you need help for 1 week or 1 month or longer, we can provide experienced, certified contract management professionals as supplemental staff to support your contract management workload and seamlessly integrate them into your business processes.

Working KnowledgeCSP can provide you the right knowledge and the right experience at the right time. “Our Contracts Manager” can provide support for the following representative contract management tasks:

· Review, draft, analyze and negotiate a broad range of sales and services agreements, amendments, non-disclosure and teaming agreements and related documents

· Review requests for proposals, requests for bids and other competitive solicitations; assist sales team in preparing responses to such bid requests

· Advice and counsel with respect to contract and compliance issues

· GWAC application and management

· Engage with external customers to negotiate contract terms

· Conduct research as required to provide guidance on contract compliance and legal/regulatory requirements

· Develop internal contracts policies and procedures

· Support in-house or external legal teams focused on government contracting.

For more information, contact Working KnowledgeCSP Contract Management Solutions at 571.934.7408 or bill@workingknowledge-csp.com.

Bill Kaplan Presenting at Ark Group Australia March 2017:

Really looking forward to presenting two, hands-on, one day workshops with my friend and colleague Zach Wahl from Enterprise Knowledge.

Each The Wheels of Knowledge Management one-day comprehensive workshop focuses on a 360 degree in depth view of KM from “Concept” to “Strategy” to “Practical Implementation” including the finer points of KM enabling technology and content management to create a real capability for an organization to “Connect-Collect-Collaborate” as part of workflow at the individual, team, and organization levels.

Mark these dates:

Tuesday, 7 March 2017, Novotel on Collins, Melbourne, Australia  or Thursday, 9 March 2017, Novotel Canberra, Australia. @KMAustralia

Working KnowledgeCSP LLC Receives 2016 Best of Great Falls Award

Working Knowledge CSP LLC has been selected for the 2016 Best of Great Falls Award in the Knowledge Management category by the Great Falls Award Program.

Each year, the Great Falls Award Program identifies companies that  have achieved exceptional marketing success in their local community and business category. These are local companies that enhance the positive image of small business through service to their customers and our community. These exceptional companies help make the Great Falls area a great place to live, work and play.

Various sources of information were gathered and analyzed to choose the winners in each category. The 2016 Great Falls Award Program focuses on quality, not quantity. Winners are determined based on the information gathered both internally by the Great Falls Award Program and data provided by third parties.

 

About Working KnowledgeCSP

Working KnowledgeCSP is an independent knowledge management consulting company.  Working KnowledgeCSP delivers practical understanding and application of Knowledge Management concepts, strategy, implementing practices to help clients “leverage what they know about what they do” to solve business and operational challenges affecting their organization’s performance and mission success.

About Great Falls Award Program

The Great Falls Award Program is an annual awards program honoring the achievements and accomplishments of local businesses throughout the Great Falls area. Recognition is given to those companies that have shown the ability to use their best practices and implemented programs to generate competitive advantages and long-term value.

The Great Falls Award Program was established to recognize the best of local businesses in our community. Our organization works exclusively with local business owners, trade groups, professional associations and other business advertising and marketing groups. Our mission is to recognize the small business community’s contributions to the U.S. economy.

Working KnowledgeCSP Honored with the 2016 Spectrum Award for Service Excellence

Working KnowledgeCSP was recently honored with the 2016 Spectrum Award for Service Excellence, earning a 5 star rating!

CityBeatNews, the award sponsor, stated that their “…mission is to support businesses that provide excellence in customer satisfaction. We award and give voice to those exceptional companies. Spectrum Award Winners are rated using our exclusive research and proprietary algorithm. This allows us to provide independent ratings that remove bias and uniquely recognize businesses providing exceptional customer experiences.”

 

Learn more about Working KnowledgeCSP at www.workingknowledge-csp.com

The Wheels of Knowledge Management One-Day Workshops–Melbourne & Canberra Australia – March 2017

I am honored to be presenting these two, hands-on, one day workshops with my friend and colleague Zach Wahl from Enterprise Knowledge.

Each The Wheels of Knowledge Management one-day comprehensive workshop focuses on a 360 degree in depth view of KM from “Concept” to “Strategy” to “Practical Implementation” including the finer points of KM enabling technology and content management to create a real capability for an organization to “Connect-Collect-Collaborate” as part of workflow at the individual, team, and organization levels.

Mark these dates:

Tuesday, 7 March 2017, Novotel on Collins, Melbourne, Australia  or Thursday, 9 March 2017, Novotel Canberra, Australia.

Contributor to “KNOWledge SUCCESSion: Sustained Capability Growth Through Strategic Projects”

I am proud to be a contributing author to Dr. Arthur Shelleys newest book, KNOWledge SUCCESSion: Sustained Capability Growth Through Strategic Projects . This book is for executives and developing professionals who face the challenges of delivering business benefits for today, while building the capabilities required for an increasingly changing future. The book provides a framework to discover how to leverage knowledge across and within projects and to deliberately leverage projects as the foundation for strategic development.

US Department of Transportation (DOT) Competitively Awards Acquisition Policy Support Contract to Working KnowledgeCSP

The Office of the Secretary of Transportation (OST), Office of the Senior Procurement Executive (OSPE), competitively awarded a one year plus four option year contract for Acquisition Policy support to the team of Working KnowledgeCSP, Vysnova Partners, and Cadre Acquisition Group. The successful team comprises three Service Disabled Veteran Owned Small Businesses (SDVOSB). Cadre Acquisition Group is also a woman owned small business (WOSB). The principal consultants, Bill Kaplan (Working KnowledgeCSP), Dr. John Fallon (Vysnova), and Karen Bruce (Cadre) have over 80 years of combined Federal acquisition experience.

The primary effort is focused on supporting DOT’s acquisition policy development, implementation, and measurement efforts.  The major tasks will be driven by changes in the acquisition process, dollar thresholds for review, guidance from OFPP and other directives.In addition, the team will support DOT acquisition and rule making processes as well as updating the

Working KnowledgeCSP (www.workingknowledge-csp.com), a CVE verified service disabled veteran owned small business (SDVOSB) based in Great Falls, VA, is a knowledge management consulting company with an expanding profile in knowledge driven acquisition management solutions. We operate internationally, within the public and private sectors, to help organizations “Create Value from their Knowledge.”  Through our client co-delivery model, we provide practical, experience based knowledge management solutions and training from the simple to the complex.

Working KnowledgeCSP was founded in 2009 by Bill Kaplan, a 25 year Air Force veteran with over 40 years of public and private sector Federal acquisition management, procurement, and program management experience and 18 years of practical knowledge management experience.

Working KnowledgeCSP Awarded Knowledge Management Consulting Services Contract from the European Bank for Reconstruction and Development

Great Falls, Virginia – September 5, 2016 –  Working KnowledgeCSP (WK), a leading US and international provider of knowledge management solutions, announced it was competitively awarded a one year, €200,000 Knowledge Management Consulting Services Contract from the European Bank for Reconstruction and Development (EBRD).

Under the contract, Working KnowledgeCSP, and its teammate, Enterprise Knowledge, will analyze the Bank’s knowledge management needs, internal knowledge creation and sharing processes, and the factors that impede the effective use of the Bank’s knowledge and expertise in support of its world-wide mission. As a result of the assessment, the Working KnowledgeCSP team will lead the development of a Knowledge Management Strategy and Implementing Framework through the design, development, and deployment of a carefully designed pilot phase.  The proposed knowledge management solution will be integrated with carefully selected enabling technology, tested, monitored, and evaluated.   The Working KnowledgeCSP team will report on the results of the pilot and propose a successive action plan to roll-out the approved knowledge management solution across the EBRD on a permanent basis.

Working KnowledgeCSP Founder, Bill Kaplan, said that “…our selection by the European Bank for Reconstruction and Development is a real honor.  We understand the Bank’s mission and how critical it is.  We’re glad to be able to contribute to the Bank’s ability to ‘create value from its knowledge’ in its mission delivery.”

About Working KnowledgeCSP

Based in Great Falls, VA (USA), Working KnowledgeCSP provides knowledge management consulting solutions to US public sector, US private sector, and international clients.   In June 2016, Bill Kaplan, Founder of Working KnowledgeCSP, was recognized as one of the world’s 50 most influential Knowledge Management professionals at the 2016 Global Knowledge Management Congress and Awards.  The Global KM Congress took place in Mumbai, India on 23 June, as part of the World Education Congress. For more information, contact Bill Kaplan, Founder and Principal Consultant, at 571.234.5942 or at bill@workingknowldge-csp.com.

Working KnowledgeCSP Earns Quality Endorsement as an Accredited Consulting Services Provider from the International Trade Council

The International Trade Council (ITC) recently endorsed Working KnowledgeCSP as an internationally “Accredited Service Provider.” This ITC Quality accreditation recognizes existing manufacturers, traders and service provider members of the Council who have been operating without complaint in the course of their business operations. The ITC Accreditation is registered with Government Trade Agencies from 119 countries.

Working KnowledgeCSP Founder Bill Kaplan Part of CKO Panel at 930gov Conference

Working KnowledgeCSP Founder, Bill Kaplan, spoke at the 930gov 2016 conference on 24 Aug,  The conference was held at the Washington Convention Center and was sponsored by the Digital Government Insitute.  Mr. Kaplan was part of the “Voices of Prior CKOs” panel comprised of public and private sector Chief Knowledge Officers (CKOs). Topics ranged from how the CKOs got into Knowedge Managament to the challenges of  KM “Certification” to KM lessons learned as a CKO

930gov is the end-of-year learning exchange for Government IT, Management, and Acquisition professionals. Mr.Kaplan has 40 years of acquisition management experience and 18 years experience as a KM practitoner.

About Working KnowledgeCSP

Working KnowledgeCSP is a knowledge management consulting company.  We operate internationally, within the public and private sectors, to help organizations “Create Value from their Knowledge.”  Through our client co-delivery model, we provide practical, experience based knowledge management solutions and training from the simple to the complex.

Working KnowledgeCSP Founder Bill Kaplan Speaking at KMA DC

Bill Kaplan, Working KnowledgeCSP Founder spoke at the Washington DC Chapter of the Knowledge Management Association (KMA) on 26 Aug.  The event was hosted by Enterprise Knowledge at their headquarters. 

Kaplan led a discussion around the topic “Practically Speaking, Does Professional Certification in Knowledge Management Exist…Yet?” . Kaplan said “An important point to understand is that anyone taking a certifcation course in KM must understand that KM certification doesn’t yet exist since there is no accepted KM body of knowledge but the training provided may be useful if you are new to the profession.  You just have to know what you are getting in the “certification” course and if you are willing to pay the fees just for the training.”

 

 

About KMA DC

The Knowledge Management Association – DC (KMA DC) is a professional association of knowledge management pratitoners who meet once monthly.  These face-to-face events events are where knowledge management professionals in the DC Metro area meet to hear stories, share successes (and failures), and network with fellow KM practitioners.to dsicuss topics of intrwest in KM.

About Enterprise Knowledge

Enterprise Knowledge, LLC is a consulting firm that helps organizations better capture, manage, present, and leverage their information.  We operate globally, throughout the public and private sectors to help organizations get the most out of their people and their information.

About Working KnowledgeCSP

Working KnowledgeCSP is a knowledge management consulting company.  We operate internationally, within the public and private sectors, to help organizations “Create Value from their Knowledge.”  Through our client co-delivery model, we provide practical, experience based knowledge management solutions and training from the simple to the complex.

Knowledge Leadership Series — Competencies of a Chief Knowledge Officer

eClerx Services Ltd asked me to join other world-wide KM experts to participate in their Knowledge Leadership interview series by doing some short interviews on KM topics.This interview discusses the Competencies Required in a Chief Knowledge Officer (CKO).

More insight on this discussion can be found here.

About Working KnowledgeCSP

Working KnowledgeCSP is a knowledge management consulting company.  We operate internationally, within the public and private sectors, to help organizations “Create Value from their Knowledge.”  Through our client co-delivery model, we provide practical, experience based knowledge management solutions and training from the simple to the complex.

Bill Kaplan KM Presentation on the Working Knowledge Concept|Strategy|Practice KM Model to the Mumbai KM Community and the LASSIB Society – June 2016

I had the privilege of being invited to speak as part of the continuing “Knowledge Leader Series,” a collaborative effort between In-Kno-Win Consulting, the Mumbai, India KM Community, and the LASSIB Society.

I presented on “Creating Value and Showing ROI” in KM.  We discussed the Working KnowledgeCSP Concept|Strategy|Practice Model and how this model can help an organization focus upon:

  1. Easily stated and understood KM outcomes
  2. Tied to select measures of KM Success
  3. Tracked to existing strategic initiatives and measures of value.

Q&A was lively. I enjoyed the people and their passion for KM.

LASSIB SocietyPresentingMore on the model here: https://workingknowledge-csp.com/7-csp-model.html

About Working KnowledgeCSP

Working KnowledgeCSP is a knowledge management consulting company.  We operate internationally, within the public and private sectors, to help organizations “Create Value from their Knowledge.”  Through our client co-delivery model, we provide practical, experience based knowledge management solutions and training from the simple to the complex.

Bill Kaplan, Founder of Working KnowledgeCSP Awarded the Knowledge Management Leadership Award 2016 by the Global Knowledge Management Congress

Bill Kaplan, Founder of Working KnowledgeCSP has been awarded the 2016 Knowledge Management Leadership Award by the Global Knowledge Management Congress for leadership in and contributions to the field of Knowledge Management. 

William S. (Bill) Kaplan is the Founder of Working KnowledgeCSP and its Principal Consultant.  Working KnowledgeCSP is an international knowledge management consulting company headquartered in the Washington DC Metro area with clients spanning the private, US federal and state, and international sectors.

The third annual Global Knowledge Management Leadership Awards program focuses on individuals who can make a difference in the lives of others through the quality of their work and their ability to affect change.  

This award is the result of an intensely researched process undertaken by a research cell which is guided by a Global Advisory Council.  The research cell produces a shortlist of Individuals who are doing extraordinary work and possess a track record of achievement. The shortlist is then reviewed by a Jury comprised of senior professionals from across the globe.

The award was conferred at the Global Knowledge Management Congress in Mumbai on 23 June 2016.

When asked about being selected for this award, Mr. Kaplan said “This is a wonderful award and a great honor to have been both considered, then selected, and have been presented this award on a world stage.  Knowledge Management has the ability to change behavior and broadly improve performance at all level of an organization as the organization strives to deliver its mission.”Bill Kaplan receives GKM Award

 

About Working KnowledgeCSP

Working KnowledgeCSP is a knowledge management consulting company.  We operate internationally, within the public and private sectors, to help organizations “Create Value from their Knowledge.”  Through our client co-delivery model, we provide practical, experience based knowledge management solutions and training from the simple to the complex.

Bill Kaplan Discusses Critical and Strategic Thinking for Contract Management Professionals at the NCMA Boston March 2016 Conference

Bill Kaplan, Founder of Working KnowledgeCSP, presented a strategic and critical thinking workshop to over 200 attendees at the NCMA Boston Chapter’s 55th Annual March 2016 Conference. One of several tracks at this conference, the conference provided contract management professionals with a varied background on topics to enhance their professional careers and self-development.

The workshop, and the conversations that took place, examined what comprises “Strategic and Critical Thinking,” and why it is an essential skill for contract management professionals.  Mr. Kaplan reviewed a critical thinking model that not only applies to the individual contract management professional, but also applies to the staff/team/peers with whom they work. When used as a part of the way contracting gets done, the results can very often be better contracting and project outcomes.

Bill Kaplan is 38 year member of the National Contract Management Association, a Certified Professional Contracts Manager (CPCM), an NCMA Fellow, and served two recent terms on the NCMA National Board of Directors.

See the presentation here.

Bill Kaplan, Working KnowledgeCSP, Presents KM Agile at KM Middle East 2016 in Dubai

Bill Kaplan, Founder of Working KnowledgeCSP, a US based knowledge management consulting company, introduced KMAgile at the KM Middle East 2016 conference in Dubai on 30 March.  KMAgile is about building an organizational KM Strategy and capability while delivering measurable results quickly – often in about 12 weeks. 

Mr. Kaplan discussed how “agile” development methods, which are based on solid KM fundamentals, can be effectively applied to the development of KM strategies and implementing frameworks. Traditionally, Mr. Kaplan explained, KM Strategy development and implementation (non-agile) is tackled by introducing rigorous “waterfall” processes and sequential knowledge transfer. Organizations don’t want, nor do they always need, to spend extended periods of times developing a KM Strategy and Implementing Framework to gain the same results and outcomes. 

He also described a practical, “agile” based methodology for developing “fit for purpose” KM strategies and implementing frameworks that (1) incorporate a KM pilot project “up front” as a primary source of insight for strategy development and framework implementation focused on real-time business or operational challenges, and (2) are based upon “Fast Learning” fundamentals that need to be taught to the organization for long term KM success and are part of the foundation for KMAgile.  KMAgile relies on (1) direct communication and intense collaboration across an integrated team of subject matter experts, and (2) focuses on concurrent efforts with learning built into all phases and levels of the effort. 

Very often, he explained, this may be with incomplete “but enough” knowledge to proceed with strategy development relying on collaboration across multi-functional and integrated teams solving real business or operational challenges, and sharing tacit knowledge “as part of the way work is accomplished.” 

On day 2, Mr. Kaplan presented a half-day practical, hands-on workshop to continue the discussion begun in the KMAgile presentation in day 1. Attendees worked through “how” KMAgile can be applied in their organizations. Attendees:

  • Walked through the KMAgile methodology for developing “fit for purpose” and context-relevant KM strategies and implementing frameworks … to understand how and why it works
  • Practiced the identification and evaluation of quick win KM pilot projects … enabling them to apply this in practice
  • Learned about practice proven, “Fast Learning” techniques that deliver results in the short term while building knowledge sharing and transfer behaviors over time … enabling them to begin to apply these with their own teams
  • Received practical tips and techniques for performing the Agile KM  assessment and strategy development tasks … to be able to begin to understand how to apply these with own teams.

KM Middle East 2016 focused on knowledge management in action – best practices, emerging ideas, and time-tested techniques.  The conference focused on actionable ideas for creating and exchanging organization knowledge today and in the future.

Working KnowledgeCSP is based in the Washington DC Metro area. Mr. Kaplan is a 20 year KM practitioner.

State of Wisconsin Department of Employee Trust Funds Awards Contract to Working KnowledgeCSP for Knowledge Management Strategy and Knowledge Management Framework Implementation

The State of Wisconsin Department of Employee Trust Funds (ETF) awarded Working KnowledgeCSP,a service disabled veteran owned knowledge management consulting business, a contract (option) to provide Phase I of an ETF enterprise Knowledge Management capability. Working KnowledgeCSP provided analysis and assessment of the ETF business/operational and knowledge management environments as a baseline for co-delivering with ETF a KM Strategy and KM Implementation Framework as part of a competitively awarded 2015 contract.

Working KnowledgeCSP (www.workingknowledge-csp.com), and its two subcontractors, Enterprise Knowledge (www.enterprise-knowledge.com) and Knowledge Strategy Solutions (www.knowledgestrategysolutions.com) will deliver, in the first part of Phase I, a business taxonomy and tagging structure with governance plan, taxonomy and tagging training, taxonomy migration to SharePoint, content migration plan, ongoing KM integration planning to include a communication strategy, and an analysis and assessment of ETF’s records management/data retention policies and procedures with recommendations to effectively link these policies and procedures to the KM Strategy and KM Framework implementation.

The original and longer term objective is to enable a corporate environment that fosters a desire for knowledge capture, retention, and reuse among the leadership and workforce that ensures its continual application, distribution, and creation as part of ETF workflow. ETF not only will be able to link their people and their knowledge together with an effective KM framework and KM enabling technologies, but also will be able to facilitate the collaborative behavior that sustains effective knowledge capture and reuse and the return on their KM investment.

According to Bill Kaplan, Founder of Working KnowledgeCSP, “Our team is very proud of the opportunity to be able to continue to support ETF and their mission.  As an evolving high performing and knowledge enabled state organization, ETF will be able to continue to build upon its recognized success in providing the highest quality benefits and services to its members and their families.

“It’s also important for state organizations, and all organizations for that matter, to recognize that building a high performing, knowledge enabled organization, is a multi-year journey that requires the leadership and organization foresight to take a patient, carefully considered long view of their knowledge management investment.”  

“The State of Wisconsin Department of Employee Trust Funds should be commended for their insight to this challenge.  ETF recognizes they can best serve its members and their families through an improved ability to find the knowledge needed, when needed, to provide its members and their families with the best answers to make the most informed benefit decisions.  We’re proud to be part of the solution!”