State of Wisconsin Department of Employee Trust Funds Awards Contract to Working KnowledgeCSP for Knowledge Management Strategy and Knowledge Management Framework Implementation

The State of Wisconsin Department of Employee Trust Funds (ETF) awarded Working KnowledgeCSP,a service disabled veteran owned knowledge management consulting business, a contract (option) to provide Phase I of an ETF enterprise Knowledge Management capability. Working KnowledgeCSP provided analysis and assessment of the ETF business/operational and knowledge management environments as a baseline for co-delivering with ETF a KM Strategy and KM Implementation Framework as part of a competitively awarded 2015 contract.

Working KnowledgeCSP (, and its two subcontractors, Enterprise Knowledge ( and Knowledge Strategy Solutions ( will deliver, in the first part of Phase I, a business taxonomy and tagging structure with governance plan, taxonomy and tagging training, taxonomy migration to SharePoint, content migration plan, ongoing KM integration planning to include a communication strategy, and an analysis and assessment of ETF’s records management/data retention policies and procedures with recommendations to effectively link these policies and procedures to the KM Strategy and KM Framework implementation.

The original and longer term objective is to enable a corporate environment that fosters a desire for knowledge capture, retention, and reuse among the leadership and workforce that ensures its continual application, distribution, and creation as part of ETF workflow. ETF not only will be able to link their people and their knowledge together with an effective KM framework and KM enabling technologies, but also will be able to facilitate the collaborative behavior that sustains effective knowledge capture and reuse and the return on their KM investment.

According to Bill Kaplan, Founder of Working KnowledgeCSP, “Our team is very proud of the opportunity to be able to continue to support ETF and their mission.  As an evolving high performing and knowledge enabled state organization, ETF will be able to continue to build upon its recognized success in providing the highest quality benefits and services to its members and their families.

“It’s also important for state organizations, and all organizations for that matter, to recognize that building a high performing, knowledge enabled organization, is a multi-year journey that requires the leadership and organization foresight to take a patient, carefully considered long view of their knowledge management investment.”  

“The State of Wisconsin Department of Employee Trust Funds should be commended for their insight to this challenge.  ETF recognizes they can best serve its members and their families through an improved ability to find the knowledge needed, when needed, to provide its members and their families with the best answers to make the most informed benefit decisions.  We’re proud to be part of the solution!”