I had the privilege of being invited to speak as part of the continuing “Knowledge Leader Series,” a collaborative effort between In-Kno-Win Consulting, the Mumbai, India KM Community, and the LASSIB Society.
I presented on “Creating Value and Showing ROI” in KM. We discussed the Working KnowledgeCSP Concept|Strategy|Practice Model and how this model can help an organization focus upon:
- Easily stated and understood KM outcomes
- Tied to select measures of KM Success
- Tracked to existing strategic initiatives and measures of value.
Q&A was lively. I enjoyed the people and their passion for KM.
More on the model here: https://workingknowledge-csp.com/7-csp-model.html
About Working KnowledgeCSP
Working KnowledgeCSP is a knowledge management consulting company. We operate internationally, within the public and private sectors, to help organizations “Create Value from their Knowledge.” Through our client co-delivery model, we provide practical, experience based knowledge management solutions and training from the simple to the complex.