“Knowledge Management Is Easier To Deliver as a Slogan than as a Sustainable Initiative”

Taking KM from Theory to Practice

Taking KM from “theory to practice” in your organization and searching for  KM “how” and only finding KM “what” can be very frustrating! In this presentation, delivered at KM Showcase 2020 March in Arlington VA, we discussed a select series of real KM challenges, the concepts to address these challenges, and how to practically apply these concepts as solutions.

Two Questions

  1. How do you effectively transition from theory to concept to practice aligning context relevant KM concepts and practices through a sustainable KM implementation that not only supports, but also aligns your business and operational environment and your KM environment?
  2. How do you continue to balance theory, concepts, and practice to continue to create and deliver value from your knowledge in support of your mission and your stakeholders?”

Have a look  at the presentation and contact us if you have questions on what you read here.

Bill Kaplan

[email protected]


Acquisition Solutions


Acquisition Solutions Knowledge Management (KM) Framework and Corporate Operating Model

As Chief Knowledge officer (CKO),  Bill Kaplan, Working KnowledgeCSP Founder, developed and socialized an  enterprise KM concept, corporate KM strategy, embedding KM implementing practices to enable a multidimensional corporate and workforce driven sustainable KM framework and operating model.

Uniquely, the corporate KM framework also integrated a comprehensive quality management concept, strategy, and implementing practices ensuring that all projects consistently leveraged maximum learning from inception to client delivery to project closeout.   ASI’s clients formed a critical part of this quality management framework.

A cornerstone of the company’s success was its communities of practice that tied all levels of the company together across both horizontal and vertical boundaries.  ASI, because of this KM framework and operating model,  was recognized as a 2007, 2008, and 2009 North American Most Admired Knowledge Enterprise (MAKE) finalist ranking 18th, 16th, and 13th respectively across an annual pool of 50+ companies considered, including several Fortune 100 companies.

Blueprint for Creating a Sustainable Knowledge Management Framework (CSP Model)


Blueprint for Creating a Sustainable Knowledge Management Framework (CSP Model): We work with you to (1) understand your readiness for implementing a sustainable knowledge management program, (2) develop a life cycle knowledge concept, tied to your strategic plan and leadership intent, for leveraging knowledge across your organization in support of your mission and vision, (3) analyze, map, and publish your critical processes, (4) develop an integrated, sustainable, and context-based knowledge management strategy that aligns with your culture, processes and technology, and (4) develop relevant KM implementing practices and techniques to deliver the strategy and meet established measures of performance success.

Click here to learn about the CSP Model.


Managing Workforce Turnover and Knowledge Loss

Managing the Risk of Workforce Turnover and Knowledge Loss: We work with you to understand your workforce turnover challenges and then provide you with strategies and implementing practices to mitigate the risks of knowledge loss and retention within your organizational context. You not only will gain the insight necessary to immediately address your knowledge loss and retention challenges, but also lay the foundation for establishing a disciplined and sustainable KM strategy and implementing frmework to mitigate the loss of knowledge and improve knowledge retention in the long term.

Click here to learn how we can help you to keep you from “Losing Your Minds.”


Knowledge Based Continuity Planning

Knowledge Based Business Continuity Planning: We work with you to focus on the human capital or tacit knowledge dimension of continuity planning. Complementary to the focus on the protection of the physical resources of a critical infrastructure necessary to operate, Knowledge Based Continuity Planning provides you with strategies, implementing practices, and tools you need to mitigate and then to recover from a catastrophic loss of your intellectual resources.(Also called Continuity of Operations Planning – COOP)



Operationalizing Learning—Align Process, Execution, and Training for Improved Performance

Operationalizing Learning—Align Process, Execution, and Training for Improved Performance: We work with you to (1) assess and map your key processes, then align process, execution of the process, and training on the process, (2) through proven techniques for quickly capturing the knowledge about the process and then (3) integrating and aligning this new learning with the training necessary to execute the process as it is actually being performed. This ensures that the most current “know-how and know-why” of process execution is always part of the training so those completing the training enter an operational environment aligned with and knowledgeable about the way you actually do the work.  

Click here to understand how this can work for you.


Knowledge Enabled Strategic Planning

Knowledge Enabled Strategic Planning: Successful implementation of an organization’s strategic plan requires the support of everyone in the organization, all with different and sometimes conflicting roles in pursuit of the mission. Our approach to strategic planning success leverages experience, insight, and learned lessons from across the organization, incorporating the operational autonomy and specialization (experience and expertise) that are the foundation of evolving knowledge based organizations. 

Strategy development is progression based beginning with establishing “situational awareness” around the key strategy development team, their diverse backgrounds and expertise, their indiviudal and business unit goals and objectives, in order to gain faster understanding and acceptance of the difficult strategy choices that have to be made, especially in today’s resource constrained operating environment.

We then facilitate shared understanding around your mission (why you exist), your vision (what do you want to be), your guidng principles (your compass), and then facilitate a discussion to define strategic objectives based on what you want to achieve (outcomes), and how you will achieve your strategic objectives (operations) and your mission. Importantly, we also facilitate a discussion about your organzational structure and if it is aligned to support your strategic plan to achieve your objectives. This results in a flexibly developed strategy, with shared underastanding and ownership of the strategy, that aligns your operational/command and control structure with your strategy to deliver your mission.


Knowledge Enabled Process Analysis and Mapping

Knowledge Enabled Process Analysis and Mapping helps you to visualize and communicate the operational building blocks of your organization (1) where you create value, (2) where many of your organization’s resources (dollars, hours, etc.) are consumed, and (3) which is your primary connection with clients/customers, suppliers and business partners. Unfortunately, business processes in many organizations are undefined, not representative of how work actually gets done, and inefficient. Organizations that don’t consistently learn before, during, and after process execution deliver marginalized performance, poor quality, and a less than optimum client/customer experience. We provide you with a practical and effective set of skills, techniques and methods for identifying, mapping, measuring, objectively analyzing and continuously improving business processes and performance within your organization and across boundaries with clients/customers, suppliers and business partners.


The Knowledge Management (KM) Maturity Assessment

The Knowledge Management (KM) Maturity Assessment examines five critical success elements characteristic of high performing, knowledge enabled organizations. You will understand your organization’s readiness to develop and deploy a sustainable capability to capture, adapt, transfer, and reuse your knowledge. The greater your capability is to leverage your knowledge, the greater your ability to make the most effective decisions, develop the most effective solutions to the challenges you face, and more readily adapt to change.



The Knowledge Loss Impact Assessment

The Knowledge Loss Impact Assessment provides you with understanding of the dynamics of your workforce and culture with respect not only to your unique turnover factors, but also about how your organization captures, transfers, adapts, and reuses its critical knowledge in supporting your clients or customers and delivering the mission.




Leadership and Team Transition Knowledge Transfer

Leadership and Team Transition Knowledge Transfer delivers effective and efficient transfer of critical knowledge and experience from the outgoing leadership or team to a successor leadership team or individual replacements. The knowledge of the transitioning leadership and its team members has immense value regarding planning, operations, projects, initiatives, and challenge that will likely face the incoming leadership. This is especially relevant in roles where the leadership team or team members have accumulated a significant amount of knowledge in addressing major challenges and initiatives that will transcend that leadership and the organization.


Knowledge Management “Side-by-Side” Coaching

Knowledge Management “Side-by-Side” Coaching provides you with targeted insight and advice about your existing knowledge management framework and implementation where you have challenges or questions. We work with you on a “one to one” level leveraging our insight and experience to provide you with recommendations to improve or sustain the value of your KM investment.



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Operationalizing Learning

Operationalizing Learning© is a highly effective knowledge management practice developed and implemented by Working KnowledgeCSP.  Working KnowledgeCSP will work with you to identify the most critical and relevant processes in…


Download Our Services Document

Download Our Solutions Document