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No Time for KM in Times of Change?

Public and private sector output of goods and services, nationally, and internationally, has been steadily rising supported by improvements in the effectiveness and efficiency of an expanding workforce supported by enhanced technology, especially a …

Context Puts a Face on Knowledge and Lets You See Inside

A lot of the consulting solutions we provide involve improving the effectiveness of knowledge transfer (sharing) between people and across organizations; why it’s so hard to effectively transfer critical knowledge or that it’s less effect …

Working KnowledgeCSP announces the launch of “Our Contracts Manager – On Demand Contract Management Support”

  Working KnowledgeCSP announces the launch  of “Our Contracts Manager – On Demand Contract Management Support” for small to medium size organizations who need supplemental, professional, experienced, and certified prof …

Bill Kaplan Presenting at Ark Group Australia March 2017:

Really looking forward to presenting two, hands-on, one day workshops with my friend and colleague Zach Wahl from Enterprise Knowledge. Each The Wheels of Knowledge Management one-day comprehensive workshop focuses on a 360 degree in depth view of …

Working KnowledgeCSP LLC Receives 2016 Best of Great Falls Award

Working Knowledge CSP LLC has been selected for the 2016 Best of Great Falls Award in the Knowledge Management category by the Great Falls Award Program. Each year, the Great Falls Award Program identifies companies that  have achieved except …

Working KnowledgeCSP Honored with the 2016 Spectrum Award for Service Excellence

Working KnowledgeCSP was recently honored with the 2016 Spectrum Award for Service Excellence, earning a 5 star rating! CityBeatNews, the award sponsor, stated that their "...mission is to support businesses that provide excellence in customer sat …

5 Reasons You Can’t Get the Go Ahead for Your KM Effort!

So, you brought in KM consultants to help you to implement “KM” in your organization.  They have made the case, with your sponsorship, and presented their recommendations for your KM strategy and implementation framework.  But l …

Bill Kaplan Presenting at Ark Group Australia March 2017: "The Wheels of Knowledge Management"

Working KnowledgeCSP and Enterprise Knowledge are teaming with Ark Group Australia to deliver a comprehensive seminar on the practical application of Knowledge Management concepts, strategies, and practices.  These one-day seminars, to be delive …

Contributor to "KNOWledge SUCCESSion: Sustained Capability Growth Through Strategic Projects"

I am proud to be a contributing author to Dr. Arthur Shelleys newest book, KNOWledge SUCCESSion: Sustained Capability Growth Through Strategic Projects . This book is for executives and developing professionals who face the challenges of delivering b …

The Wheels of Knowledge Management One-Day Workshops--Melbourne & Canberra Australia - March 2017

I am honored to be presenting these two, hands-on, one day workshops with my friend and colleague Zach Wahl from Enterprise Knowledge. Each The Wheels of Knowledge Management one-day comprehensive workshop focuses on a 360 degree in depth …

Practically Speaking, Does Professional Certification in Knowledge Management Exist ... How Will You Know It's Real??

There are pockets of effort around the world to begin to develop a Knowledge Management Body of Knowledge (KMBOK) but it doesn’t yet exist. The closest we have to real codification may be the 2015 version of ISO 9001 which has clause, 7.1.6, on …

US Department of Transportation (DOT) Competitively Awards Acquisition Policy Support Contract to Working KnowledgeCSP

The Office of the Secretary of Transportation (OST), Office of the Senior Procurement Executive (OSPE), competitively awarded a one year plus four option year contract for Acquisition Policy support to the team of Working KnowledgeCSP, Vysnova Partne …

Working KnowledgeCSP Earns Quality Endorsement as an Accredited Consulting Services Provider from the International Trade Council

The International Trade Council (ITC) recently endorsed Working KnowledgeCSP as an internationally "Accredited Service Provider." This ITC Quality accreditation recognizes existing manufacturers, traders and service provider members of the Council wh …

Working KnowledgeCSP Awarded Knowledge Management Consulting Services Contract from the European Bank for Reconstruction and Development

Great Falls, Virginia – September 5, 2016 -  Working KnowledgeCSP (WK), a leading US and international provider of knowledge management solutions, announced it was competitively awarded a one year, €200,000 Knowledge Management Consul …

The Long Term Value of Current Content and Knowledge Sharing = Your Relevance

The future relevance of your organization and the value you can provide to customers and stakeholders is determined by your organization’s ability to share knowledge! Making knowledge sharing a sustainable part of success is a vital component …

Working KnowledgeCSP Founder Bill Kaplan Speaking at KMA DC

Bill Kaplan, Working KnowledgeCSP Founder spoke at the Washington DC Chapter of the Knowledge Management Association (KMA) on 26 Aug.  The event was hosted by Enterprise Knowledge at their headquarters.  Kaplan led a discussion around the …

Working KnowledgeCSP Founder Bill Kaplan Part of CKO Panel at 930gov Conference

Working KnowledgeCSP Founder, Bill Kaplan, spoke at the 930gov 2016 conference on 24 Aug,  The conference was held at the Washington Convention Center and was sponsored by the Digital Government Insitute.  Mr. Kaplan was part of the "Voices …

Presidential Transition and the Value of Knowledge Management

Bill Kaplan, Founder of Working KnowledgeCSP  was interviewed on Federal News Radio about KM and Presidential  Transition. Check out the interview on Federal News Radio and the discussion about the value of Knowledge Management and capturin …

Knowledge Leadership Series -- Difference between Knowledge Management and Knowledge Leadership

eClerx Services Ltd asked me to join other world-wide KM experts to participate in their Knowledge Leadership interview series by doing some short interviews on KM topics. This interview discusses the Difference Between Knowledge Manageme …

Knowledge Leadership Series -- Competencies of a Chief Knowledge Officer

eClerx Services Ltd asked me to join other world-wide KM experts to participate in their Knowledge Leadership interview series by doing some short interviews on KM topics.This interview discusses the Competencies Required in a Chief Knowled …

Knowledge Leadership Series -- Measuring the Intangible Elements of Knowledge

eClerx Services Ltd asked me to join other world-wide KM experts to participate in their Knowledge Leadership interview series by doing some short interviews on KM topics. This interview discusses Measuring the Intangible Elements of Knowledg …

Knowledge Leadership Series -- Characteristics of High Performing Knowledge-Enabled Organizations

eClerx Services Ltd asked me to join other world-wide KM experts to participate in their Knowledge Leadership interview series by doing some short interviews on KM topics. This interview discusses the Characteristics of Knowledge-Enabled High-P …

Knowledge Leadership Series -- How Training Can Help Manage Organizational Knowledge

eClerx Services Ltd asked me to join other world-wide KM experts to participate in their Knowledge Leadership interview series by doing some short interviews on KM topics. This interview discusses How Training Can Help Manage Organzational Knowle …

Knowledge Leadership Series -- Resolving Issues of Workforce Turnover and Knowledge Loss

eClerx Services Ltd asked me to join other world-wide KM experts to participate in their Knowledge Leadership interview series by doing some short interviews on KM topics. This interview addresses the challenges of, and mitigations for, workforce t …

Knowledge Leadership Series -- KM Agile - Rapid Development of KM Strategy and KM Frameworks

eClerx Services Ltd asked me to join other world-wide KM experts to participate in their Knowledge Leadership interview series by doing some short interviews on KM topics.  This interview discusses our unique, agile approach to KM Strategy and K …

Practically Speaking, Does Professional Certification in Knowledge Management Exist...Yet?

To answer this question, it is important to have some context around what constitutes Professional Certification for a subject matter area or professional area of practice.  The International Institute of Business Analysis (IIBA) provides a so …

Bill Kaplan KM Presentation on the Working Knowledge Concept|Strategy|Practice KM Model to the Mumbai KM Community and the LASSIB Society - June 2016

I had the privilege of being invited to speak as part of the continuing “Knowledge Leader Series,” a collaborative effort between In-Kno-Win Consulting, the Mumbai, India KM Community, and the LASSIB Society. I presented on “Creati …

Bill Kaplan, Founder of Working KnowledgeCSP Awarded the Knowledge Management Leadership Award 2016 by the Global Knowledge Management Congress

Bill Kaplan, Founder of Working KnowledgeCSP has been awarded the 2016 Knowledge Management Leadership Award by the Global Knowledge Management Congress for leadership in and contributions to the field of Knowledge Management.  William S. (Bill …

Bill Kaplan Discusses Critical and Strategic Thinking for Contract Management Professionals at the NCMA Boston March 2016 Conference

Bill Kaplan, Founder of Working KnowledgeCSP, presented a strategic and critical thinking workshop to over 200 attendees at the NCMA Boston Chapter's 55th Annual March 2016 Conference. One of several tracks at this conference, the conference provided …

Bill Kaplan, Working KnowledgeCSP, Presents KM Agile at KM Middle East 2016 in Dubai

Bill Kaplan, Founder of Working KnowledgeCSP, a US based knowledge management consulting company, introduced KMAgile at the KM Middle East 2016 conference in Dubai on 30 March.  KMAgile is about building an organizational KM Strategy and capabil …

State of Wisconsin Department of Employee Trust Funds Awards Contract to Working KnowledgeCSP for Knowledge Management Strategy and Knowledge Management Framework Implementation

The State of Wisconsin Department of Employee Trust Funds (ETF) awarded Working KnowledgeCSP,a service disabled veteran owned knowledge management consulting business, a contract (option) to provide Phase I of an ETF enterprise Knowledge Management c …