US Army Japan and I Corps (Forward)
The US Army Japan (USARJ) and I Corps (Forward) released a competitive requirement for KM training in Spring 2014. The Army has several publications that described in detail what KM was in the Army context, but USARJ wanted training that focused on “how” to implement KM into operations.
Working KnowledgeCSP, working with the USARJ Command Knowledge Management Officer, custom designed supplemental training directly aligned at all levels not only with Army FM 6-01.1, Knowledge Management Operations, but also USARJ and I Corps (Forward) KM strategy.
We introduced KM Training that operationalized KM in USARJ and I Corps (Forward) supported by tools, templates, guides, and processes to embed KM into operations at the individual, team, and unit level, and to then introduce this broadly across all US Army Japan (USARJ) and I Corps(Forward) units. Where FM 6-01.1 described the "what" for Army KM, our custom designed training provided the "know how" and "know why" for implementing the what.
We provided multiple training sessions over a fourteen-day period targeted at leadership, workforce, and exercise teams. In addition, we provided an 8 hour comprehensive training course to the individual unit Knowledge Management Representatives (KMRs) who are accountable for implementing FM 6-01.1 and the command KM strategy at the unit, team, and individual level throughout USARJ and I Corps(Forward). For the exercise team, we focused on enabling, as part of an ongoing exercise operation, an ability to recognize, capture, and "transfer effective practices" developed and deployed during the exercise operations. We also conducted a Defense Connect Online (DCO) virtual session for units unable to attend in person at US Army Japan (USARJ) and I Corps (Forward) Headquarters.
ResultWorking KnowledgeCSP delivered this training on time and within budget meeting all the US Army's specifications for content and delivery. We provided a (1) leave behind training curriculum to be further deployed by the unit KM KMRs and (2) a concept and template for Better Practice Transfer (BPT) for real-time use within future exercises.