In addition to our focus on knowledge management in the private sector, Working KnowledgeCSP also serves clients in the public sector, addressing the same knowledge challenges that face organizations in the private sector. The federal government is also a business -- a very big business -- with a huge investment in the knowledge of its workforce.
In the public sector, acquisition is a central business process. An underlying theme in the business planning and execution of its core acquisition processes is the need for and the ability of the acquisition leadership and workforce to leverage critical and relevant knowledge about "the business of acquisition" more effectively. The structure of the acquisition organization, and its ability to leverage its knowledge, or lack of it, is a fundamental challenge that consistently marginalizes the successful planning and execution of our acquisition programs.
As a part of our knowledge management consulting solutions and services, Working KnowledgeCSP is at the unique intersection of federal acquisition and its ability to continually and consistently leverage the knowledge of the federal acquisition workforce. The unmatched combination of 40 years of federal acquisition, procurement and program management experience, combined with 15 years of hands on Knowledge Management experience, ensures the application of practical knowledge solutions to complex acquisition challenges confronting a 21st century acquisition organization.
Acquisition Organizational Assessment: Build a shared understanding of your acquisition organization’s strengths and challenges and agree on priorities for a plan to strengthen your organization. We have experience in the design, development, and implementation of Needs Assessments to understand organizational needs, Gap Analyses to identify where gaps exist in a process, Knowledge Assessments to identify how to build or improve knowledge management in your organization, Training Needs Assessments to identify where employees are and where they need to be, and Training Effectiveness Evaluations to determine if your training is having an impact not only on behavior, but on required execution skills.
Organizational Strategy and Planning: Clarify your acquisition organization’s identity – who are you, whom do you serve, what is your unique strength, relevance and value proposition? Develop an organizational strategy and a plan to achieve short- and longer-term goals. We help you to understand your organization's Acquisition Management Strategy and Implementing Practices from multiple perspectives.
Leading and Aligning the Organization: Organizational alignment is the appropriate placement of the acquisition function in the organization, with stakeholders having clearly defined roles and responsibilities that are consistent with meeting the organization's mission. Leadership is the ability to obtain and maintain organizational support for executing the acquisition function and determines the relationship between the various functional departments and employees. The desired outcome is to ensure your acquisition function operates strategically, with well-defined roles and responsibilities, to benefit the organization as a whole instead of only the individual requirement generating offices.
Improving Acquisition Policies and Processes - Knowledge Enabled Policy Development and Implementation: Policies and processes embody the basic principles that govern the way an acquisition organization executes its mission. Ideally, policies and processes clearly define staff roles and responsibilities, encourage acquisition teams to work together effectively to procure desired goods and services, and establish expectations for stakeholders to strategically plan acquisitions and proactively manage the acquisition process.
Knowledge Management (KM) involves the development of tools, processes, systems, and behaviors to improve the creation, sharing and use of knowledge critical for decision-making. A fundamental component of effective decision making is having informed policies that can effectively guide decision making or process execution… particularly true in the acquisition profession.
Our KM solution for policy analysis and development focuses on creating a knowledge sharing framework to enable policy-makers to engage in candid discussion, debate, story-telling and scenario building in order to understand the net strengths and opportunities that new or changed policy can provide.
It is essential that policy development or policy change is” knowledge based” in that it involves direct and collective input from those that have the responsibility for executing the policy and who are most impacted by the outcome of the execution of that policy. These practitioners likely have critical knowledge in the form of learnings or insight that can identify gaps that can be guides to more effectively shaping or defining policy so that the outcome desired is more easily achieved, and in the end, more effective.
Therefore, it makes sense to capture the knowledge from process or operations execution, make sense of the captured knowledge, and then use this knowledge to make changes in how the process is executed. What follows not only can be the development of new policy or a change in the policy based on learned lessons, but also can be a change in the training associated with that process that is necessary to embed the policy into how the work gets done. Learnings from execution can drive policy development or change, and, policy development or change can drive changes in execution.
It is also important to identify, in context, measures which can be used to improve the quality of policy dialogue and debate and which in turn contribute to more effective policy formulation.
This innovative and repeatable approach to policy development not only reduces the time it takes to craft, define, and execute new or changed policies, but also is a necessary mechanism or improving the effectiveness of policy management based on what can be quickly learned from execution of policy in the field.