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Knowledge Management Consultants

The Challenges In Building a Sustainable KM Program in the Federal Government
on Wednesday, June 6 2018
   It's difficult to build a sustainable KM program in the federal government.  Some thoughts on why. 1. The Planning, Budgeting, Appropriation Cycle time is not responsive to immediate requirements.  Other than end of year fallout money, planning for KM implementation spans multiple fiscal years. 2. Temporary Nature of Political (Leadership) Appointments can drive …
Knowledge Management (KM) and US Talks with North Korea (NOKO)
on Monday, April 23 2018
      History is in the making regardless of the outcomes…and knowledge management can have a critical role to play in enabling the US to “create value from its knowledge” and achieve the desired outcomes.       Two questions to consider: How can KM play a role in enabling outcomes to meet or exceed negotiation expectations? How is the …
Bill Kaplan, Working KnowledgeCSP, Speaking at the DOD and Federal KM Symposium- 16 May 2018 in Baltimore
on Monday, April 16 2018
Great Falls, Virginia - April 16, 2017 - Bill Kaplan, Working KnowledgeCSP Founder, will be speaking at the 2018 DoD and Federal Knowledge Management Symposium, on 16 May at 1400 (2:00PM) at the Baltimore Convention Center. Bill will be sharing practice based insights on Applying "Agile" in Developing KM Strategies and Implementing Frameworks. This session will present and explain a practice b …
Working KnowledgeCSP Awarded International Knowledge Management Consulting Services Contract from The Global Fund to Fight AIDS, Tuberculosis and Malaria
on Thursday, October 26 2017
Great Falls, Virginia – October 25, 2017 -  Working KnowledgeCSP (WK), a recognized US and international provider of knowledge management solutions, announced a competitive contract award for Knowledge Management (KM) Consulting Services Contract from The Global Fund to Fight AIDS, Tuberculosis and Malaria, headquartered in Geneva, Switzerland. Under the terms of the contract, Working …
CoP Success and the Concept of Shared Value
on Tuesday, October 24 2017
  A series of long-term consulting projects involving planning, launching, and sustaining high-performing communities of practice (CoP) reemphasized to me some of the basics necessary for sustainable CoP success. One of the leading contributors to CoP success and one of the leading contributors to marginalizing CoPs is how well one understands the concept of “shared value,” not o …
Working KnowledgeCSP Practice-Based KM Maturity Model
on Tuesday, October 17 2017
This Practice-Based KM Maturity Model is an integration of KM research, planning, and implementations borne not only from practical experience as a practicing CKO, but also many years of consulting experience.  Like the CoP Maturity Model I recently published, I researched many models (research, academic, et al) in the domain and was unable to find one that met my needs...so I created t …
Working KnowledgeCSP Receives FY18 Option Year Exercises on Multiple Contracts from the US Department of Transportation
on Friday, October 13 2017
Working KnowledgeCSP LLC, a CVE verified service disabled veteran owned small business (SDVOSB) with specialty expertise in federal acquisition management support and services, announced today that the US Department of Transportation, Office of the Secretary of Transportation (OST), Office of the Senior Procurement Executive (SPE), exercised option years for Acquisition Support on multiple Task …
Working KnowledgeCSP Community of Practice (CoP) Maturity Model
on Wednesday, October 11 2017
Working KnowledgeCSP is currently supporting an international client that wanted a KM solution, strategy and implementation framework, centered on a network of people, a community of practice (CoP).  I researched many models in the domain and was unable to find one that met my needs. Consequently, I developed the Working KnowledgeCSP CoP Maturity Model, the evolution of previous work I beg …
Working KnowledgeCSP LLC Receives 2017 Best of Great Falls Award
on Wednesday, October 11 2017
GREAT FALLS October 4, 2017 -- Working KnowledgeCSP LLC has been selected for the 2017 Best of Great Falls Award in the Other Contractors category by the Great Falls Award Program. Each year, the Great Falls Award Program identifies companies that we believe have achieved exceptional marketing success in their local community and business category. These are local companies that enhance t …
No Time for KM in Times of Change?
on Friday, July 14 2017
Public and private sector output of goods and services, nationally, and internationally, has been steadily rising supported by improvements in the effectiveness and efficiency of an expanding workforce supported by enhanced technology, especially automation and the evolving field of artificial intelligence (AI).  Within this expanding workforce are many highly paid jobs requiring a depth o …
Context Puts a Face on Knowledge and Lets You See Inside
on Monday, May 29 2017
A lot of the consulting solutions we provide involve improving the effectiveness of knowledge transfer (sharing) between people and across organizations; why it’s so hard to effectively transfer critical knowledge or that it’s less effective than it could be.  Among a diverse group of factors, I will tell you that I believe that missing or poor “context” is at or near …
Working KnowledgeCSP announces the launch of “Our Contracts Manager – On Demand Contract Management Support”
on Sunday, May 28 2017
  Working KnowledgeCSP announces the launch  of “Our Contracts Manager – On Demand Contract Management Support” for small to medium size organizations who need supplemental, professional, experienced, and certified professional contracting resources to help them through an occasional or a short-term, temporary increase in contracting workload and don’t want to …
Bill Kaplan Presenting at Ark Group Australia March 2017:
on Friday, January 20 2017
Really looking forward to presenting two, hands-on, one day workshops with my friend and colleague Zach Wahl from Enterprise Knowledge. Each The Wheels of Knowledge Management one-day comprehensive workshop focuses on a 360 degree in depth view of KM from "Concept" to "Strategy" to "Practical Implementation" including the finer points of KM enabling technology and content management to create a …
Working KnowledgeCSP LLC Receives 2016 Best of Great Falls Award
on Wednesday, December 14 2016
Working Knowledge CSP LLC has been selected for the 2016 Best of Great Falls Award in the Knowledge Management category by the Great Falls Award Program. Each year, the Great Falls Award Program identifies companies that  have achieved exceptional marketing success in their local community and business category. These are local companies that enhance the positive image of small business th …
Working KnowledgeCSP Honored with the 2016 Spectrum Award for Service Excellence
on Friday, November 25 2016
Working KnowledgeCSP was recently honored with the 2016 Spectrum Award for Service Excellence, earning a 5 star rating! CityBeatNews, the award sponsor, stated that their "...mission is to support businesses that provide excellence in customer satisfaction. We award and give voice to those exceptional companies. Spectrum Award Winners are rated using our exclusive research and proprietary algor …
5 Reasons You Can’t Get the Go Ahead for Your KM Effort!
on Friday, November 25 2016
So, you brought in KM consultants to help you to implement “KM” in your organization.  They have made the case, with your sponsorship, and presented their recommendations for your KM strategy and implementation framework.  But leadership just can’t or won’t implement. What? Really? Here are some things to consider to better understand why the obvious may not be s …
Bill Kaplan Presenting at Ark Group Australia March 2017: "The Wheels of Knowledge Management"
on Sunday, October 30 2016
Working KnowledgeCSP and Enterprise Knowledge are teaming with Ark Group Australia to deliver a comprehensive seminar on the practical application of Knowledge Management concepts, strategies, and practices.  These one-day seminars, to be delivered on March 7, 2017 in Melbourne and again on March 9 in Canberra will provide a detailed view of Knowledge Management best practices and case studie …
Contributor to "KNOWledge SUCCESSion: Sustained Capability Growth Through Strategic Projects"
on Sunday, October 23 2016
I am proud to be a contributing author to Dr. Arthur Shelleys newest book, KNOWledge SUCCESSion: Sustained Capability Growth Through Strategic Projects . This book is for executives and developing professionals who face the challenges of delivering business benefits for today, while building the capabilities required for an increasingly changing future. The book provides a framework to discover ho …
The Wheels of Knowledge Management One-Day Workshops--Melbourne & Canberra Australia - March 2017
on Sunday, October 23 2016
I am honored to be presenting these two, hands-on, one day workshops with my friend and colleague Zach Wahl from Enterprise Knowledge. Each The Wheels of Knowledge Management one-day comprehensive workshop focuses on a 360 degree in depth view of KM from "Concept" to "Strategy" to "Practical Implementation" including the finer points of KM enabling technology and content management to c …
Practically Speaking, Does Professional Certification in Knowledge Management Exist ... How Will You Know It's Real??
on Sunday, October 9 2016
There are pockets of effort around the world to begin to develop a Knowledge Management Body of Knowledge (KMBOK) but it doesn’t yet exist. The closest we have to real codification may be the 2015 version of ISO 9001 which has clause, 7.1.6, on organizational knowledge and its management. You know from reading Part I of this discussion that real, meaningful certification involves a whole …
US Department of Transportation (DOT) Competitively Awards Acquisition Policy Support Contract to Working KnowledgeCSP
on Wednesday, October 5 2016
The Office of the Secretary of Transportation (OST), Office of the Senior Procurement Executive (OSPE), competitively awarded a one year plus four option year contract for Acquisition Policy support to the team of Working KnowledgeCSP, Vysnova Partners, and Cadre Acquisition Group. The successful team comprises three Service Disabled Veteran Owned Small Businesses (SDVOSB). Cadre Acquisition Group …
Working KnowledgeCSP Earns Quality Endorsement as an Accredited Consulting Services Provider from the International Trade Council
on Tuesday, September 27 2016
The International Trade Council (ITC) recently endorsed Working KnowledgeCSP as an internationally "Accredited Service Provider." This ITC Quality accreditation recognizes existing manufacturers, traders and service provider members of the Council who have been operating without complaint in the course of their business operations. The ITC Accreditation is registered with Government Trade Agencies …
Working KnowledgeCSP Awarded Knowledge Management Consulting Services Contract from the European Bank for Reconstruction and Development
on Tuesday, September 27 2016
Great Falls, Virginia – September 5, 2016 -  Working KnowledgeCSP (WK), a leading US and international provider of knowledge management solutions, announced it was competitively awarded a one year, €200,000 Knowledge Management Consulting Services Contract from the European Bank for Reconstruction and Development (EBRD). Under the contract, Working KnowledgeCSP, and its teammate, …
The Long Term Value of Current Content and Knowledge Sharing = Your Relevance
on Tuesday, August 30 2016
The future relevance of your organization and the value you can provide to customers and stakeholders is determined by your organization’s ability to share knowledge! Making knowledge sharing a sustainable part of success is a vital component of long term organization success, particularly in organizations comprised primarily of knowledge workers. Knowledge sharing happens when knowledge i …
Working KnowledgeCSP Founder Bill Kaplan Speaking at KMA DC
on Tuesday, August 30 2016
Bill Kaplan, Working KnowledgeCSP Founder spoke at the Washington DC Chapter of the Knowledge Management Association (KMA) on 26 Aug.  The event was hosted by Enterprise Knowledge at their headquarters.  Kaplan led a discussion around the topic "Practically Speaking, Does Professional Certification in Knowledge Management Exist...Yet?" . Kaplan said "An important point to understand is …
Working KnowledgeCSP Founder Bill Kaplan Part of CKO Panel at 930gov Conference
on Tuesday, August 30 2016
Working KnowledgeCSP Founder, Bill Kaplan, spoke at the 930gov 2016 conference on 24 Aug,  The conference was held at the Washington Convention Center and was sponsored by the Digital Government Insitute.  Mr. Kaplan was part of the "Voices of Prior CKOs" panel comprised of public and private sector Chief Knowledge Officers (CKOs). Topics ranged from how the CKOs got into Knowedge Managa …
Presidential Transition and the Value of Knowledge Management
on Thursday, August 25 2016
Bill Kaplan, Founder of Working KnowledgeCSP  was interviewed on Federal News Radio about KM and Presidential  Transition. Check out the interview on Federal News Radio and the discussion about the value of Knowledge Management and capturing and appying learned lessons in Presidential admiministration transitions. About Working KnowledgeCSP Working KnowledgeCSPis a knowledge management …
Knowledge Leadership Series -- Difference between Knowledge Management and Knowledge Leadership
on Monday, August 22 2016
eClerx Services Ltd asked me to join other world-wide KM experts to participate in their Knowledge Leadership interview series by doing some short interviews on KM topics. This interview discusses the Difference Between Knowledge Management and Knowledge Leadership. More insight on this discussion can be found here. About Working KnowledgeCSP Working KnowledgeCSP is a knowledge mana …
Knowledge Leadership Series -- Competencies of a Chief Knowledge Officer
on Monday, August 22 2016
eClerx Services Ltd asked me to join other world-wide KM experts to participate in their Knowledge Leadership interview series by doing some short interviews on KM topics.This interview discusses the Competencies Required in a Chief Knowledge Officer (CKO). More insight on this discussion can be found here. About Working KnowledgeCSP Working KnowledgeCSP is a knowledge management cons …
Knowledge Leadership Series -- Measuring the Intangible Elements of Knowledge
on Monday, August 22 2016
eClerx Services Ltd asked me to join other world-wide KM experts to participate in their Knowledge Leadership interview series by doing some short interviews on KM topics. This interview discusses Measuring the Intangible Elements of Knowledge. More on this discussion can be found in the following articles: Measuring the Unmeasurable: Intellectual Capital (Part 1) Measuring the Umeasura …
Knowledge Leadership Series -- Characteristics of High Performing Knowledge-Enabled Organizations
on Monday, August 22 2016
eClerx Services Ltd asked me to join other world-wide KM experts to participate in their Knowledge Leadership interview series by doing some short interviews on KM topics. This interview discusses the Characteristics of Knowledge-Enabled High-Performing Organizations. More insight can be found here. About Working KnowledgeCSP Working KnowledgeCSP is a knowledge management consulting compa …
Knowledge Leadership Series -- How Training Can Help Manage Organizational Knowledge
on Monday, August 22 2016
eClerx Services Ltd asked me to join other world-wide KM experts to participate in their Knowledge Leadership interview series by doing some short interviews on KM topics. This interview discusses How Training Can Help Manage Organzational Knowledge. More insight can be found here.   About Working KnowledgeCSP Working KnowledgeCSP is a knowledge management consulting company.  We …
Knowledge Leadership Series -- Resolving Issues of Workforce Turnover and Knowledge Loss
on Monday, August 22 2016
eClerx Services Ltd asked me to join other world-wide KM experts to participate in their Knowledge Leadership interview series by doing some short interviews on KM topics. This interview addresses the challenges of, and mitigations for, workforce turnover and knowledge loss. Addiional insight can be found here.   About Working KnowledgeCSP Working KnowledgeCSP is a knowledge management …
Knowledge Leadership Series -- KM Agile - Rapid Development of KM Strategy and KM Frameworks
on Monday, August 22 2016
eClerx Services Ltd asked me to join other world-wide KM experts to participate in their Knowledge Leadership interview series by doing some short interviews on KM topics.  This interview discusses our unique, agile approach to KM Strategy and KM Framework developement -- Agile Knowledge Management (KM Agile). There is a whitepaper here that provides addional insight.   About Working …
Practically Speaking, Does Professional Certification in Knowledge Management Exist...Yet?
on Saturday, July 9 2016
To answer this question, it is important to have some context around what constitutes Professional Certification for a subject matter area or professional area of practice.  The International Institute of Business Analysis (IIBA) provides a solid definition and explanation of “professional certification.” Integrating this understanding with other organizations who define profess …
Bill Kaplan KM Presentation on the Working Knowledge Concept|Strategy|Practice KM Model to the Mumbai KM Community and the LASSIB Society - June 2016
on Wednesday, July 6 2016
I had the privilege of being invited to speak as part of the continuing “Knowledge Leader Series,” a collaborative effort between In-Kno-Win Consulting, the Mumbai, India KM Community, and the LASSIB Society. I presented on “Creating Value and Showing ROI” in KM.  We discussed the Working KnowledgeCSP Concept|Strategy|Practice Model and how this model can help an orga …
Bill Kaplan, Founder of Working KnowledgeCSP Awarded the Knowledge Management Leadership Award 2016 by the Global Knowledge Management Congress
on Sunday, July 3 2016
Bill Kaplan, Founder of Working KnowledgeCSP has been awarded the 2016 Knowledge Management Leadership Award by the Global Knowledge Management Congress for leadership in and contributions to the field of Knowledge Management.  William S. (Bill) Kaplan is the Founder of Working KnowledgeCSP and its Principal Consultant.  Working KnowledgeCSP is an international knowledge management cons …
Bill Kaplan Discusses Critical and Strategic Thinking for Contract Management Professionals at the NCMA Boston March 2016 Conference
on Thursday, May 5 2016
Bill Kaplan, Founder of Working KnowledgeCSP, presented a strategic and critical thinking workshop to over 200 attendees at the NCMA Boston Chapter's 55th Annual March 2016 Conference. One of several tracks at this conference, the conference provided contract management professionals with a varied background on topics to enhance their professional careers and self-development. The workshop, and t …
Bill Kaplan, Working KnowledgeCSP, Presents KM Agile at KM Middle East 2016 in Dubai
on Wednesday, April 13 2016
Bill Kaplan, Founder of Working KnowledgeCSP, a US based knowledge management consulting company, introduced KMAgile at the KM Middle East 2016 conference in Dubai on 30 March.  KMAgile is about building an organizational KM Strategy and capability while delivering measurable results quickly – often in about 12 weeks.  Mr. Kaplan discussed how "agile" development methods, which ar …
State of Wisconsin Department of Employee Trust Funds Awards Contract to Working KnowledgeCSP for Knowledge Management Strategy and Knowledge Management Framework Implementation
on Friday, March 11 2016
The State of Wisconsin Department of Employee Trust Funds (ETF) awarded Working KnowledgeCSP,a service disabled veteran owned knowledge management consulting business, a contract (option) to provide Phase I of an ETF enterprise Knowledge Management capability. Working KnowledgeCSP provided analysis and assessment of the ETF business/operational and knowledge management environments as a baseline f …

 

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