Knowledge Management Strategy
Solving Business and Operational Performance Challenges Through Better Use and Flow of Knowledge
Client Value
We work with you to create visible, measurable, and sustainable improvements in how knowledge is used and how it flows across teams, functions, and organizational boundaries.
Result
You gain the capability to both perform and learn at the same time—adapting faster to change, developing better solutions, and making more informed decisions by effectively leveraging the knowledge that already exists across your organization.
KM Strategy and Strategy Implementation
Our KM Strategy development process co-delivers with you a sustainable KM strategy (what) and implementation plan (how) that is a practical, fit-for-purpose framework for improving how knowledge is captured, shared, adapted, and reused in support of business and operational performance. The framework evolves as your organization evolves and changes. We focus on aligning people, process, technology, content, and KM governance so knowledge flows more effectively throughout your organization.
AI is increasingly part of KM, and KM is increasingly part of AI. AI can add value, but only when the underlying knowledge is usable, trusted, and connected to work. We help you strengthen the knowledge foundations needed to support reliable AI-enabled performance: clearer knowledge structures, better capture of critical know-how, stronger transfer and reuse practices, and the “human-in-the-loop” judgment needed to validate what AI produces.
We work with you to identify meaningful KM pilot projects to test the recommended strategy while focusing the KM pilots on solving real-time business and operational challenges to prove to the organization that the KM works in your context as part of workflow.
Together, we capture lessons learned from the pilots and adjust the strategy before more broadly implementing the KM strategy across your organization.
We follow a straightforward, systematic approach.
Understand the Business and Operational Environment (BOE)
We research, interview, and use surveys when it makes sense to do so, to understand your mission and how you execute it.
Understand the Knowledge Management Environment (KME)
We research, interview, and use surveys when it makes sense to do so, to understand how you use knowledge and how it flows across organizational boundaries across the five focus areas.
Analyze and Create a KM Baseline (as-is)
We develop and coordinate an as-is baseline of your KME across the 5 focus areas.
Develop KM Vision and Outcomes from KM Investment (to be)
We facilitate a workshop for you to develop a “to be” KM vision.
Gap Analysis (to be vs. as is)
We compare the as-is and to-be and identify the gaps to close.
Develop KM Strategy to Close Gaps (what)
We co-develop with you a KM Strategy to close the gaps.
KM Implementation (how)
We co-develop with you a KM framework to implement your KM Strategy.
