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Knowledge Management Consultants

The process by which you move your KM efforts forward doesn’t have to take a long time and doesn’t have to be expensive.  One very practical approach is to engage a Knowledge Management consultant, which also doesn’t have to take a long time and doesn’t have to be expensive…

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Solving Business and Operational Performance Challenges Through Knowledge Management

Working KnowledgeCSP are valued knowledge management consultants helping public and private sector organizations deliver measurable improvements in mission, business and operating performance not only from the knowledge held by their workforce, but also the knowledge held by clients and customers.

Recent Working KnowledgeCSP Highlights:

Bill Kaplan, Working KnowledgeCSP, Presents KM Agile at KM Middle East 2016 in Dubai
on Wednesday, April 13 2016
Bill Kaplan, Founder of Working KnowledgeCSP, a US based knowledge management consulting company, introduced KMAgile at the KM Middle East 2016 conference in Dubai on 30 March.  KMAgile is about building an organizational KM Strategy and capability while delivering measurable results quickly – often in about 12 weeks.  Mr. Kaplan discussed how "agile" development methods, which are based on solid KM fundamentals, can be effectively applied to the development of KM strategies and implementing frameworks. Traditionally, Mr. Kaplan explained, KM Strategy development and implementation (non-agile) is tackled by introducing rigorous "waterfall" processes and sequential knowledge transfer. Organizations don’t want, nor do they always need, to spend extended periods of times developing a KM Strategy and Impl …
State of Wisconsin Department of Employee Trust Funds Awards Contract to Working KnowledgeCSP for Knowledge Management Strategy and Knowledge Management Framework Implementation
on Friday, March 11 2016
The State of Wisconsin Department of Employee Trust Funds (ETF) awarded Working KnowledgeCSP,a service disabled veteran owned knowledge management consulting business, a contract (option) to provide Phase I of an ETF enterprise Knowledge Management capability. Working KnowledgeCSP provided analysis and assessment of the ETF business/operational and knowledge management environments as a baseline for co-delivering with ETF a KM Strategy and KM Implementation Framework as part of a competitively awarded 2015 contract. Working KnowledgeCSP (, and its two subcontractors, Enterprise Knowledge ( and Knowledge Strategy Solutions ( will deliver, in the first part of Phase I, a business taxonomy and tagging structure with governance plan, t …
US Department of Transportation (DOT) Competitively Awards Acquisiton Support Contract to Working KnowledgeCSP Team
on Friday, November 13 2015
The Office of the Secretary of Transportation (OST), Office of the Senior Procurement Executive (OSPE), competitively awarded a one year plus option year contract to the team of Working Knowledge CSP, Vysnova Partners, and Cadre Acquisition Group, for Acquisition Strategy Support. The successful team comprises three CVE verified Service Disabled Veteran Owned Small Businesses (SDVOSB). Cadre Acquisition Group is also a woman owned small business (WOSB).The primary effort is focused on  reviewing, analyzing, and assessing the Department of Transportation's acquisition strategy process and making recommendations that will improve the value that this critical process delivers to the Department.Two additional tasks include: (1) developing context relevant training and (2) maintaining the currency of policies, procedures, a …
Knowledge Leadership, the News Media, Trust, and Enabling Learning Lessons in Baltimore
on Friday, June 26 2015
As I watched CNN’s New Day this week, I am struck by the focus of the anchors that seem to singularly report on the negatives of a particular story or event, rarely if ever trying to discover or to focus on any of the effective processes or practices that are being executed or have taken place during this tragedy.I watched this morning as Chris Cuomo (CNN New Day) “interviewed” the Mayor of Baltimore, Stephanie Rawlings-Blake. He struggled mightily to force the mayor into stating that the real answers to the Grey arrest and subsequent outcome in Baltimore would not be publicly forthcoming and to cast this from a perspective of a lack of transparency and a cover up. The Mayor was focused on trying to explain that there is a process that is being followed by the City and that the City would continue to fol …

Knowledge Management ConsultantsKnowledge Management Consulting

Working KnowledgeCSP knowledge management solutions and services enable organizations to create value from their knowledge and to measurably improve organizational performance through applying the most context relevant knowledge management concepts, knowledge management strategies, and knowledge management implementing practices.

Working KnowledgeCSP Knowledge Management Consulting Support includes Knowledge Management analysis and assessment, Knowledge Management Strategy development, Knowledge Management Framework development, and Knowledge Management Framework Implementation.


Knowledge Management ConsultantsMaking Knowledge Management “Stick”

Comparably speaking, developing the Knowledge Management Strategy and Knowledge Management Implementing Framework is easier than sustaining the momentum and the organization’s investment in Knowledge Management.  Working KnowledgeCSP co-delivers with you the capability to sustain your investment in Knowledge Management and your desired outcomes now and into the future.

Working KnowledgeCSP supports your success through Knowledge Management training, coaching, and client focused knowledge management workshops that enable you to create the long term capability necessary to


Knowledge Management ConsultantsKnowledge Management is a
Process of Continuous Renewal

Working KnowledgeCSP is a leader in knowledge management consulting helping organizations of all sizes and scope to understand and then to create the capability to mitigate the risks and challenges of workforce turnover and knowledge loss.  Working KnowledgeCSP works with you to develop “fit for purpose” Knowledge Management Strategies and long term actions necessary to create a disciplined and sustainable enterprise Knowledge Management Framework to mitigate knowledge loss and improve knowledge retention—to keep you from “Losing Your Minds.”



Knowledge Management ConsultantsKMAgile  TM

Agile in the Knowledge Management context means rapid implementation and results, adaptive to culture, context, and the business environment, and focused on changing knowledge sharing mindsets and behaviors.

In our Agile approach to Knowledge Management, business strategy and operational requirements continuously and iteratively inform and evolve Knowledge Management efforts to deploy knowledge capabilities faster with meaningful results.   Assessment, design, and development of a flexible Knowledge Management strategy is accomplished in the background while proven Knowledge Management techniques are applied to existing business challenges through short, quick win pilot projects.

Within 12 weeks, individuals, teams and leaders participating in this effort discover new possibilities, begin to shift their mindsets, and directly experience the business impact of new capabilities for sharing and transferring their knowledge.


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A Service Disabled Veteran Owned Small Business Established in 2009.