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Knowledge Management Consultants

The process by which you move your KM efforts forward doesn’t have to take a long time and doesn’t have to be expensive.  One very practical approach is to engage a Knowledge Management consultant, which also doesn’t have to take a long time and doesn’t have to be expensive…

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Solving Business and Operational Performance Challenges Through Knowledge Management -- Improving the Use and Flow of Knowledge

Client Value:  Work with you to create true, sustainbale improvement in your ability to "use" your knowledge and "improve" the flow of your knowledge across organization boundaries. 

Result: An improved ability to "perform and learn," the capability to more effectively adapt to change, and the ability to develop better solutions and to make better decisions about the challenges you face.

Recent Working KnowledgeCSP Highlights:

Contributor to "KNOWledge SUCCESSion: Sustained Capability Growth Through Strategic Projects"
on Sunday, October 23 2016
I am proud to be a contributing author to Dr. Arthur Shelleys newest book, KNOWledge SUCCESSion: Sustained Capability Growth Through Strategic Projects . This book is for executives and developing professionals who face the challenges of delivering business benefits for today, while building the capabilities required for an increasingly changing future. The book provides a framework to discover how to leverage knowledge across and within projects and to deliberately leverage projects as the foundation for strategic development.
The Wheels of Knowledge Management One-Day Workshops--Melbourne & Canberra Australia - March 2017
on Sunday, October 23 2016
I am honored to be presenting these two, hands-on, one day workshops with my friend and colleague Zach Wahl from Enterprise Knowledge. Each The Wheels of Knowledge Management one-day comprehensive workshop focuses on a 360 degree in depth view of KM from "Concept" to "Strategy" to "Practical Implementation" including the finer points of KM enabling technology and content management to create a real capability for an organization to "Connect-Collect-Collaborate" as part of workflow at the individual, team, and organization levels. Mark these dates: Tuesday, 7 March 2017, Novotel on …
Practically Speaking, Does Professional Certification in Knowledge Management Exist ... How Will You Know It's Real??
on Sunday, October 9 2016
There are pockets of effort around the world to begin to develop a Knowledge Management Body of Knowledge (KMBOK) but it doesn’t yet exist. The closest we have to real codification may be the 2015 version of ISO 9001 which has clause, 7.1.6, on organizational knowledge and its management. You know from reading Part I of this discussion that real, meaningful certification involves a whole lot more than “training” and that “KM certification” as it is being sold and promoted today is a misnomer.  So how will you know KM certification when you see it? I …
US Department of Transportation (DOT) Competitively Awards Acquisition Policy Support Contract to Working KnowledgeCSP
on Wednesday, October 5 2016
The Office of the Secretary of Transportation (OST), Office of the Senior Procurement Executive (OSPE), competitively awarded a one year plus four option year contract for Acquisition Policy support to the team of Working KnowledgeCSP, Vysnova Partners, and Cadre Acquisition Group. The successful team comprises three Service Disabled Veteran Owned Small Businesses (SDVOSB). Cadre Acquisition Group is also a woman owned small business (WOSB). The principal consultants, Bill Kaplan (Working KnowledgeCSP), Dr. John Fallon (Vysnova), and Karen Bruce (Cadre) have over 80 years of combined Federal a …
Working KnowledgeCSP Earns Quality Endorsement as an Accredited Consulting Services Provider from the International Trade Council
on Tuesday, September 27 2016
The International Trade Council (ITC) recently endorsed Working KnowledgeCSP as an internationally "Accredited Service Provider." This ITC Quality accreditation recognizes existing manufacturers, traders and service provider members of the Council who have been operating without complaint in the course of their business operations. The ITC Accredation is registered with Government Trade Agencies from 119 countries


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Knowledge Management ConsultantsKnowledge Management Consulting

Working KnowledgeCSP knowledge management solutions and services enable organizations to create value from their knowledge and to measurably improve organizational performance through applying the most context relevant knowledge management concepts, knowledge management strategies, and knowledge management implementing practices.

Working KnowledgeCSP Knowledge Management Consulting Support includes Knowledge Management analysis and assessment, Knowledge Management Strategy development, Knowledge Management Framework development, and Knowledge Management Framework Implementation.


Knowledge Management ConsultantsMaking Knowledge Management “Stick”

Comparably speaking, developing the Knowledge Management Strategy and Knowledge Management Implementing Framework is easier than sustaining the momentum and the organization’s investment in Knowledge Management.  Working KnowledgeCSP co-delivers with you the capability to sustain your investment in Knowledge Management and your desired outcomes now and into the future.

Working KnowledgeCSP supports your success through Knowledge Management training, coaching, and client focused knowledge management workshops that enable you to create the long term capability necessary to


Knowledge Management ConsultantsKnowledge Management is a
Process of Continuous Renewal

Working KnowledgeCSP is a leader in knowledge management consulting helping organizations of all sizes and scope to understand and then to create the capability to mitigate the risks and challenges of workforce turnover and knowledge loss.  Working KnowledgeCSP works with you to develop “fit for purpose” Knowledge Management Strategies and long term actions necessary to create a disciplined and sustainable enterprise Knowledge Management Framework to mitigate knowledge loss and improve knowledge retention—to keep you from “Losing Your Minds.”



Knowledge Management ConsultantsKMAgile  TM

Agile in the Knowledge Management context means rapid implementation and results, adaptive to culture, context, and the business environment, and focused on changing knowledge sharing mindsets and behaviors.

In our Agile approach to Knowledge Management, business strategy and operational requirements continuously and iteratively inform and evolve Knowledge Management efforts to deploy knowledge capabilities faster with meaningful results.   Assessment, design, and development of a flexible Knowledge Management strategy is accomplished in the background while proven Knowledge Management techniques are applied to existing business challenges through short, quick win pilot projects.

Within 12 weeks, individuals, teams and leaders participating in this effort discover new possibilities, begin to shift their mindsets, and directly experience the business impact of new capabilities for sharing and transferring their knowledge.


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A Service Disabled Veteran Owned Small Business Established in 2009.